Ratings based on 80 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel.
by A verified traveler
Posted 22 Jun 2022 on Hotels
by A verified traveler
Posted 17 Nov 2019
Spacious room. The hotel was quiet, in fact too quiet it felt like a ghost town. The shopping area located inside the property was all closed and locked up, and you don't see that many guests around. Service was subpar, definitely not Hyatt's standards.
Comment from Hotel Management
21 Nov 2019 by Amanda, Hotel Management
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, the Unbound Collection by Hyatt. and taking the time to share your valuable feedback with us. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!
by A verified traveler
Beautiful property hindered by sloppy service
Posted 10 Sep 2019 on HotelsThe Property is beautiful.
The service by staff is not so great. When arrived , no staff to welcome or help with luggage. Arrived 3pm time slot. During departure 5am - also no one to help and say good bye.
StAff is sleepy - not sure if is due to low season and not so many people.
Comment from Hotel Management
21 Nov 2019 by Amanda, Hotel Management
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, the Unbound Collection by Hyatt. We are very happy to hear you had a nice time here. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!
by A verified traveler
Beautiful resort
Posted 23 Aug 2019 on HotelsLoved the mountain view. Very large and comfortable rooms. Highly recommended.
Comment from Hotel Management
21 Nov 2019 by Amanda, Hotel Management
Dear Guest, thank you for sharing your experience at Jinmao Hotel Lijiang, the Unbound Collection by Hyatt with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.
by A verified traveler
Posted 2 Nov 2018 on Hotels
Comment from Hotel Management
23 Nov 2019 by Amanda, Hotel Management
尊敬的宾客，感谢您入住丽江金茂酒店•凯悦臻选，我们很荣幸的得知您在我们酒店有段美好的停留。很感谢您对丽江金茂酒店的认可。我们的用心与坚持，正是希望每位贵宾都能享有绝佳的入住体验。未来，也希望您和家人随时光临丽江金茂酒店，我们期待很快再与您相见！
by A verified traveler from Sydney
Posted 27 Sep 2018 on Wotif
Highly recommend, would definitely stay again. Room was large and lovely. the hotel dining was excellent. Only issues were that I couldn't get a cocktail at the bar as it was a beer-only night. Also, the breakfast started at 0630 which I had to miss as I had to leave for an early flight. There was no in-room breakfast available.
Comment from Hotel Management
21 Nov 2019 by Amanda, Hotel Management
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, the Unbound Collection by Hyatt. We are very happy to hear you had a nice time here. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!
by A verified traveler from California
Posted 8 Jul 2018
Nice hotel, but the location too far from the old town, the staff need more tranning, book the room from Expedia app. After arrived the hotel, the front desk can’t find the reservation, been waiting for almost 2 hours. Finally I Have to told the staff contect thier reserve department, after they confirm the reservation, have to wait for room clean, the staff don’t feel sorry in holetime.
Comment from Hotel Management
6 Sep 2018 by Amanda, Hotel Management
Dear Guest, Thank you for sharing your experience of your stay in Jinmao Hotel Lijiang, The Unbound Collection By Hyatt. We are very happy to hear you had a nice time here. It is a pity that there were still some issues you were not 100% satisfied. Your kindly comments will drive us to improve services. Looking forward to seeing you again. Best regards!
Recommended
for Everyoneby A verified traveler from BKK
Good hotel
Posted 27 Apr 2018Good hotel but a location is far from Shuhe old town(walk around 15-20 mins).
From Shuhe old town to hotel-- hard to find a taxi.
Comment from Hotel Management
6 Sep 2018 by Amanda, Hotel Management
Dear Guest, thank you for sharing your experience at Jinmao Hotel Lijiang, The Unbound Collection By Hyatt with us. We are delighted to hear that you were satisfied with our hotel. We look forward to welcoming you back with us in the future.
by A verified traveler
Disappointing for a Grand Hyatt
Posted 7 Apr 2018 on OrbitzWe stayed at this hotel for 3 nights. It is a beautiful property with nice rooms. However, during our stay, there was a lack of facilities for guests. Pool was closed without prior notice and the advertised game room cannot even be considered as such. The Chinese restaurant is the most disappointing part of this hotel. The food is not great for the prices they are charging. The service was non-existent at the restaurant. We had to ask for everything and the staff did not anticipate any of our requests. However, when we voiced this to the hotel, they were apologetic and tried to make it right.
Comment from Hotel Management
11 Apr 2018 by Amanda, Hotel Management
Dear Guest, thank you for choosing to stay at Jinmao Hotel Lijiang – The Unbound Collecting Hyatt and taking the time to share your valuable feedback with us. We do appreciate your kind words of our facilities and Service. And I apologize about the Chinese Restaurantand. We invite you to come to our Lakeside Restaurant to enjoy the western food. And our Chinese restaurant also offer the traditional Yunnan food. Hope you will enjoy! We look forward to your next stay with us and continuous support in the near future. Thank you!
