Ratings based on 29 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2023
A must come place. The best of the best. Definitely recommend!
by A verified traveler from Chongqing
Posted 11 Feb 2020
The place and the people are amazing. It was a special occasion because it was the Spring Festival at the same time of the coronavirus outbreak, and they were very stressed as they received the order to shut down the hotel.
Comment from Hotel Management
19 Mar 2020 by Guest Relation, Hotel Management
Dear Agustina
Thank you so much for your kind review, and very saddened that you came at very unfortunate time, we felt very much sorry for that. Hope to welcome you back again when COVID-19 is no more there.
Lobsang
by A verified traveler
Posted 8 Jan 2020 on Hotels
Pleasent
Comment from Hotel Management
10 Jan 2020 by Lobsang, Hotel Management
Dear David
Thank you so much for your kind review.
Looking forward to seeing you soon.
by A verified traveler
Beautiful, serene, lovely service
Posted 4 Jul 2019 on HotelsAlthough the hotel is not in the main part of Shuhe, it is a beautiful oasis. The staff and service were delightful. Loved it.
Comment from Hotel Management
5 Jul 2019 by With Best and many Regards by Kalsang , Hotel Management
Hello dear Anonymous thank you so for your lovely recommendation about the staffs and the hotel , here we are looking forward to see you soon the most definitely in our home Arro Khampa Boutique .
by A verified traveler
the best place for holiday!
Posted 15 Feb 2019 on Hotelsa fantastic stay in a very pleasure location in Shuhe Old Town.
warm staff and helpful who arranged horse ride, Thanka painting and private tour to the Wenfeng monastery. It is a small boutique hotel but very nice design and warm Tibetan and Naxi staff. The room is clean and big enough.the breakfast provided each day was testy. we had dinner at the second floor restaurant which was relaxing and enjoyable. the hotel located short walk from the Shehe old town, 10 minutes walk to the old town square from hotel. great atmosphere boutique hotel, staff always willing to help, and we like there beautiful terrace and water body, and amazing Thangka hall, culture center, book bar, walnut tree garden specially the tea house with Yunnan Pu'er Tea. Tsomo a Tibetan GM always helpful to explain Tibetan culture and architect. really lucky to have chosen this hotel which is very unique architect and real boutique style and International standard services and facilities, special attention to details. Heating system comfortable. All around here are loveable, perfect live here for a week to paint Thangka and read book.
Comment from Hotel Management
10 Mar 2019 by Jacky, Hotel Management
Dear Chen
Thank you very much for your review, our approval is a great motivation for us to do better and provide better service. It is our mission to serve every guest with best of our ability and make guest feel at home. Arrokhampa Boutique Hotel actually is a home away from home to all the guests.
Looking forward to seeing you again.
Jacky
Arrokhampa Lijiang
by A verified traveler
Best hotel in Lijiang!!
Posted 28 Sep 2018 on HotelsAn oasis of peace & happiness 7 minute walk to the old city. Amazing staff will assist you every possible way. Learn about traditional culture. We recommend at the highest level!
Comment from Hotel Management
30 Sep 2018 by your sincerely by Arro Khampa Lijiang Zinc Journey, Hotel Management
Thank you fou your comments,we weii continue to work hard,welcome you at the meeting
by A verified traveler from DC
Posted 16 Sep 2018 on Orbitz
Great location in charming old Lijiang, comfortable and large room
Comment from Hotel Management
27 Sep 2018 by your sincerely by Arro Khampa Lijiang Zinc Journey, Hotel Management
Hello Ellen ,thanks for your nicely for feedback Ljiang Arro Khampa .
Recommended
for Everyoneby A verified traveler from London, UK
Wonderful stay
Posted 11 Jun 2018We stayed five nights in Arro Khampa and cannot begin to express our happiness with the manager, Tsomo, and her assistant manager, Caoling together with all the staff who made the hotel a very special experience. Our room was comfortable and we found the balcony overlooking the inner courtyard with fishpond very tranquil after a long day’s activity. Tsomo was always on hand to help with queries and suggestions on tours or restaurants. In general the ambience of the hotel was exceptional and the location was perfect to get away from the crowds of the tourist areas. We certainly plan to go back to Liljiang and Arro Khampa in the future.
Comment from Hotel Management
10 Mar 2019 by Jacky, Hotel Management
Daer Guest
Thank you very much for your kind review, it wa a great honor for us to get your approval, it was really a true source of motivation for all of our staff to do better, work harder and provide better service. looking foward to seeing you soon at Arrokhampa Boutique Hotel.
Jacky
Arrokhampa Lijiang
by A verified traveler
Amazing hotel that's great all around
Posted 6 Apr 2018 on HotelsThe hotel was amazing. Very comfortable room, which was spacious and very well equipped. The restaurant serves fantastic breakfast and we also had 1 dinner there. The staff was fantastic, very helpful and goes all out to assist if you have any problems. The old town of Shuhe is the much preferred option if you are wary of crowds and the hotel is only a short walk from the entrance of the old town.
Comment from Hotel Management
10 Mar 2019 by Jack, Hotel Management
Dear Sarah
Thank you very much for your generous review, and thank you for your approval of our hotel. We will do our best to provide the best service and keep improving all the aspects of our service.
Jacky
Arrokhampa Lijiang
by A verified traveler from NewJersey
Deceptive pictures on Expedia inaccurate reviews
Posted 12 Dec 2017
Pros: Nothing reviews and pictures totally false and deceptive
Cons: Everything needs to be improved. Should be removed from Expedia
Location: Horrible location !! Long walk uphill through alleys to reach nondescript building. Not near major old city
Beautiful pictures on Expedia great reviews-All are false and deceptive.
Small hotel 15 rooms can’t drive to hotel because it is reached via an alley way uphill. Then ten high steps to entrance. No elevators. 20 steep steps to room on second floor and no handrail. Shower filthy ! Room dirty cold. Window looked out on underware drying across the balcony. More food on my kitchen table then they offered for breakfast. Juice consisted of one glass of organic juice in a pitcher. They were unwrapping twinkies when we arrived to place on the pastry dish. The so called great manager “Ricky” had quit and a very young man was now in charge. This hotel doesn’t deserve three stars. On the basis if what was on Expedia we booked several nights but our experience was so bad we checked the next morning. Do not go to this so called hotel !!
Comment from Hotel Management
21 Dec 2017 by Tsomo, Hotel Management
Dear ，，，we are very sad for not having been able to reach your expectations, l think your travel agency made a mistake, you wanted a 5 star hotel, big one and located in the city of Lijiang, and Arro Khampa is a beautiful hotel but Boutique hotel, located in the nice and quiet neighborhood Shuhe Old Town, 8 km away from the crowdy Lijiang Dayan Old Town, so we understand that when you arrived here you expected something different but in tripadvisor we are in the Top 5 amongs 960 hotels in Lijiang, with 100 positive reviews, our guests who come to Arro Khampa are looking for a relaxed place, where you feel like at home, where you can learn Tibetan Thangka painting in our cultural center, drink a glass of wine and read a great book in our Cafe&Book Lounge, enjoy a traditional yak meat hot pot in our restaurant or tasting free of charge different Yunnan tea in our Tea House. It is a pity that you didnt give yourselves the opportunity to enjoy your stay here. Anyway l enjoyed the interesting conversation that we had about your and mine travels around the world enjoying a nice Chilean wine. I wish you a great trip in January to Argentina, Antarctica and Chile, and all good energies for you, be positive and enjoy the life. (PS: We have 2 parking at the entrance of the hotel and 4 more at the back, free transport to airport if you stay 3 nights, please inform to your travel agency
