Ratings based on 900 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
We stayed here a few years ago and found it very convenient for travelling north and stayed again last week.
The property is kept clean and tidy, the staff were friendly, happy to talk to customers and helpful, the carpet to the dining area was clean which can be difficult to achieve with so many visitors. There was sufficient choice for breakfast, cooked or cold.
Comment from Hotel Management
9 May 2024 by HOM, Hotel Management
Wow, 5-stars! Thanks so much, Mr J. We are chuffed to see our hotel ticked all your boxes! We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.
by A verified traveler
Posted 4 May 2024
Thought the drinks were way over priced thats why bar not very busy
Comment from Hotel Management
7 May 2024 by HOM, Hotel Management
Hi Shirley, thanks for the amazing rating. We appreciate the feedback and hope to see you again. All the best, Rachel - Hotel Operations Manager.
by A verified traveler
Posted 2 May 2024
Brilliant staff, couldn't do enough for us.
Comment from Hotel Management
3 May 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review, Gary.The team will be happy to see they made a good impression.Rachel
by A verified traveler
Posted 24 Apr 2024
Convenient and friendly stayed a few times always been good
Comment from Hotel Management
26 Apr 2024 by HOM, Hotel Management
Wow, 5-stars! Thanks so much, Linda. The team will be happy to see they made a good impression. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.
by A verified traveler
Posted 22 Apr 2024
When we checked in the young man on reception was very helpful and pleasant.
Comment from Hotel Management
23 Apr 2024 by HOM, Hotel Management
Wow, 5-stars! Thanks so much, Alan. We're glad you got a warm welcome from the team! We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.
by A verified traveler
Posted 21 Apr 2024
Good locations, easy to get around.
Clean and comfortable.
Very friendly and helpful staff, Jack on reception in particular.
Comment from Hotel Management
22 Apr 2024 by HOM, Hotel Management
Wow, 5-stars! Thanks so much, Shirley. It's lovely to see that our location was a highlight of your trip. Making sure you have a clean and comfortable room is our housekeeping teams' top priority. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to see you again and All the best, Rachel - Hotel Operations Manager.
by A verified traveler
Posted 10 Apr 2024
Good hotel for a one night stay - a bit out of town. Great breakfast.
Comment from Hotel Management
11 Apr 2024 by HOM, Hotel Management
Richard, thanks for the amazing rating. We're happy to see you enjoyed the inclusive breakfast. We hope to see you again and All the best, Rachel - Hotel Operations Manager.
by A verified traveler
Posted 14 Feb 2024
Very good
Comment from Hotel Management
15 Feb 2024 by HOM, Hotel Management
Wow, 5-stars! Thanks so much, Grant. We hope to welcome you back and All the best, Rachel - Hotel Operations Manager.
by A verified traveler
Weekend away
Posted 9 Feb 2024 on HotelsFriendly, efficient staff. Good location to visit Lichfield. Reasonable price.
Comment from Hotel Management
9 Feb 2024 by HOM, Hotel Management
Thanks for the 10/10 rating, david. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to see you again and All the best, Rachel - Hotel Operations Manager.
by A verified traveler
Night Stay
Posted 4 Feb 2024 on HotelsUnfortunately, there was a domestic in a room a couple of doors down which caused upset to our little boy and dog. The staff were amazing and breakfast was excellent
Comment from Hotel Management
5 Feb 2024 by HOM, Hotel Management
Hi Lisa, thanks for the rating. Please drop us a message so we can discuss this. All the best, Rachel - Hotel Operations Manager.
