Ratings based on 43 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2023
Poor communication
Comment from Hotel Management
30 Sep 2023 by Matteo, Hotel Management
Dear Angela,thanks for your feedback! Would you be so kind to be more specific in regards to the issue? I would be very happy to help.Kindest
by A verified traveler
Posted 25 Sep 2023
Staff was wonderful— food great
Comment from Hotel Management
13 Oct 2023 by Roberta, Hotel Management
Dear Patrick, it is a pleasure to read your review.Thank you for using your precious time writing about us, while having an amazing experience walking along the Via Francigena, the ancient road and pilgrimage route, to Rome.
by A verified traveler
Posted 16 Sep 2023
I loved the property and the staff , if I am being totally honest the food was below par.
Comment from Hotel Management
13 Oct 2023 by Roberta, Hotel Management
Dear Warwick, we thank you for leaving us your review and giving us the chance to improve ourselves.The Castle has grown deep in our hearts with his history, special atmosphere, with its exterior so austere and yet so warm and welcoming from the inside. We try our best to convey to our guests the love for this beautiful structure.We are glad you liked Ferdinando and Carolina, your rooms named after the members of the Malaspina family who built and lived the Castle in the 17th century.We will do our best to implement the menu with a wider choice of dishes,along with a matched wine list.It would be our honored to have you back and let you taste it.
by A verified traveler from Winkfield
Posted 15 Sep 2023
A lovely stay away from the craziness of the coast! The staff could not have been more helpful. The rooms are beautifully decorated and we were invited to enjoy all the different rooms in the castle as we were shown round on our first day. Very peaceful, but also close enough for us to enjoy coastal beauty spots like Cinque Terre. One of our party had a birthday whilst we were there; the staff did their utmost to make the breakfast extra special. A very special BIG shout out for Roberta, along with Irina, Max and Matteo
Comment from Hotel Management
24 Sep 2023 by Roberta, Hotel Management
Dear Shaun, it has been a pleasure and a honour to have you at the Castle! It has been nice to be part of the birthday celebration and try to organize little things to make it special.We are glad that you enjoyed your stay and had the chance to move around easily to visit all you had planned.A warm greeting to all of you.
by A verified traveler
Total surprise
Posted 25 Jul 2023 on HotelsStaying at the castle was a complete and wonderful surprise. It is clean, comfortable, and the staff is beyond exemplary. I highly recommend. You will not be disappointed. It doesn’t seem possible that such a wonderful place could be in the middle of nowhere, but it is true!
Comment from Hotel Management
25 Jul 2023 by Matteo, Hotel Management
Dear guest, that means so much to us!! your kind words and comment are making our day. Thanks for visiting us. With the hope to see you soon again
by A verified traveler from Surrey
Posted 20 Jul 2023
by A verified traveler from valencia
Posted 19 Jul 2023
What an awesome experience. Felt like a queen. Look forward telling all our friends and family about this 400 years old hotel.
Comment from Hotel Management
22 Jul 2023 by Matteo, Hotel Management
Dear Manya, many many thanks for your kind words! That makes our day and we hope to see you soon again.Kindest Regards
by A verified traveler
Posted 28 Aug 2022
The Castello is a beautifully restored building, with very caring staff. If you are looking for a cooler, more remote, peaceful stay, this is perfect. Dinner was also very good.
Comment from Hotel Management
28 Aug 2022 by Elisa, Hotel Management
Gent.mo Sig. Jon, è un piacere leggere una tale e bella recensione in merito al Suo soggiorno presso la nostra struttura. Siamo felici che tutto sia stato perfetto e il Castello sarà lieto di riaccogliervi.
by A verified traveler
Posted 8 Jul 2022 on Hotels
Comment from Hotel Management
26 Jul 2022 by Elisa, Hotel Management
Gen.mo Sig. Jess, vorrei ringraziarla per la sua eccellente votazione in merito al soggiorno presso il Castello di Pontebosio. E' molto bello e ripagante vedere che i nostri clienti siamo cosi entusiasti del loro soggiorno.
by A verified traveler
Posted 2 Jun 2022
The staff was very welcoming and friendly. We had a very nice stay.
Comment from Hotel Management
15 Jun 2022 by Matteo, Hotel Management
Many many thanks Jeanne! It was a pleasure having you stay at Castello di Pontebosio and we look forward to seeing you again!
Kindest Regards
Matteo Pantani
Direttore
