Ratings based on 152 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brookings
Posted 27 May 2024
Very rude front desk manager
Comment from Hotel Management
11 Jun 2024 by Amy, Hotel Management
Hi, Adam! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
13 Jun 2024 by Eva, Hotel Management
Thank you for sharing your seamless experience, Robert! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Eva
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
2 May 2024 by Dewi, Hotel Management
That is great to hear, Nancy! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
2 May 2024 by Joey, Hotel Management
We are sorry to hear about your experience, Jaime! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey
by A verified traveler
Posted 23 Feb 2024
Not good
by A verified traveler
Posted 4 Feb 2024
Great value, clean, quiet, and convenient
by A verified traveler
Nice clean, quiet room.
Posted 3 Feb 2024 on HotelsThis was a brief stay on my way home from Tucson. The room was clean and quiet. I slept well and rose early. It was very good value for the money and just what I needed for the purpose.
by A verified traveler
Posted 3 Jan 2024
I travel often & my expectations of small town, inexpensive motels are objectively reasonable, but this motel is significantly below standard. OYO Hotel Liberal, Kansas, implements policies that violate the ADA -staff interrogated & asked about disability. There’s a folder behind desk that states you can only have 1 service dog & sign states “Picture ID will be required for Service dog” I tried to take a photo, they quickly took it away & said it’s in the reservation- it’s not. Pursuant to ADA, staff can only ask if the dog is a service dog required bc of disability & what task the dog has been trained to perform, NOT allowed to ask what the disability is. People w/ disabilities are allowed more than 1 service animal to perform different tasks. DOJ doesn’t recognize certificates/IDs as proof that dog is a service animal. Also note there’s no area near the motel to take them out. Aside from being outdated, the room carpet is stained, ripped & falling apart. Bed linens are stained/dirty. Decor is broken. Heat is inadequate - we were freezing all night & decided to shower at our next stop because the bathroom was too cold (& dirty). Curtains didn’t fully shut, so I had to use a hair clip. Wifi doesn’t work at all - stated “OYO HOTEL No Internet Connection” You only get your $50 deposit back by bringing the room card to the office upon check-out. This is extremely inconvenient when leaving at 6:00AM & they make you stand outside when it’s 18 degrees for the entire process.
Comment from Hotel Management
6 May 2024 by a, Hotel Management
Hi, Sara! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A verified traveler
Overall Stay was Good
Posted 30 Dec 2023 on HotelsCheck-in was good and the room was what we were looking for
Wi-fi did not work.
Check-out was efficient.
Comment from Hotel Management
6 May 2024 by Ammy, Hotel Management
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.
by A verified traveler
Posted 28 Dec 2023
This OYO is a perfect place to stop while you're on the road. Got some rest and recovered for my return to the road. Stayed here a few times now and haven't been disappointed yet.
