Ratings based on 42 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2023 on Hotels
by A verified traveler
Isolated hotel
Posted 26 Mar 2023 on HotelsVery out of the way. Nothing close by so totally reliant on the hotel.
The food was good with big portions
by A verified traveler from Inglis
Posted 13 Feb 2023
Nice location, friendly staff. Needed maintenance, limited menu and hard to get to and from other areas.
by A verified traveler
Posted 7 Mar 2022 on Orbitz
We were on the 3rd floor And the shower was trickling and the toilet needed enough water to flush but our friends on the second floor had no problems. The staff was excellent and food was also wonderful. WiFi was poor from the room, went off and on, and could only be accessed downstairs by the pool and not from the comfort of your room
by A verified traveler
Posted 23 May 2021 on Hotels
Comment from Hotel Management
27 May 2021 by ANN, Hotel Management
Thank you so much for staying..
GodBless
by A verified traveler
Posted 18 May 2019 on Hotels
Cleanliness is the most important , the towels beddings are bad, airconditioning needs improvement, no intercon to connect with front desk, no hot water, bathroom needs exhaust system
by A verified traveler
Posted 8 Apr 2019
quiet secluded place.
by A verified traveler
Amazing hotel and staff.
Posted 17 Feb 2019 on HotelsThis hotel is amazing. The owner Hans is a super friendly german man. The whole staff is extremely nice, you feel super welcome and at home. The hotel facilities are amazing. The pool is also great. If you want to take some tours they arrange everything for you. Great value for money. Highly recommended.
Comment from Hotel Management
19 Feb 2019 by Ann, Hotel Management
Thank you so much.
Hope to see you again.
take care.
by A verified traveler from Washington
Posted 4 May 2018
I diffenately recommend this hotel to everyone .. staff very friendly , room very clean and great food location as well ..
Comment from Hotel Management
7 May 2018 by Ann, Hotel Management
Thank you so much Ma'am Hope to see you again.
by A verified traveler from England
Internet description and pictures misleading
Posted 14 Nov 2017
Pros: swimming pool is the only redeeming quality
Cons: Everything - How the hotel is portrayed on the web site is very misleading with the actual place which needs urgent maintenance attention
Location: Location is terrible.. Discovered another route but still over 1km of single lane dirt track.
Arrival to the White Castle is 2km down a very narrow single vehicle track past huts with lots of locals and dogs about. I had booked 2 rooms and on arrival, about 7pm and dark, the first impression was strange as there was only one other car in the car park.
Booking in was very quick and helpful but discovered we were on the 2nd floor and there is no lift (not mentioned on the internet) but a man took our bags up winding stairs and corridors. The 2 rooms (8 and 9) were spacious but no TV's (not mentioned on the internet). Shower in one room not working and the 2nd room had a large Cockroach in the bathroom and the air conditioner unit was the height and immediately at the side of the bed, so when it was on you were directly receiving the blast. Internet access was not available in the room (not mentioned on the internet)
I voiced my concerns and told the staff that I was greatly disappointed. They told me they were fully booked and could not move us. (They were surprised to learn what I had paid) . They then decided they had one more room available and showed us. It turned out to be the room shown on the internet which did have a TV. Eventually they suddenly had another room but again the shower didn't work.
Next day we decided to find somewhere else but they argued we could not get a refund even though I expressed many times that I was not happy as the internet was very misleading.
I located a lovely place (lago de oro) on the main road which was brilliant and cheaper..
