Ratings based on 54 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Feb 2024
The location is easy to walk to town, staff is really accommodating and helpful. Enjoyed our stay.
Comment from Hotel Management
4 Mar 2024 by Réception, Hotel Management
Thank you for your message.Best regards,Sandrine
by A verified traveler from Cambridge
Posted 21 Oct 2023
by A verified traveler
Posted 6 Jul 2022 on Hotels
by A verified traveler from Coronado, CA
Posted 30 Oct 2020
The hotel is nestled in a beautiful picturesque setting and has a kitchenette to help with the Covid difficulty of not much in the restaurant at hotel. The staff was friendly!!!
This is more like an Airbnb than a hotel. No shampoo or conditioner, so bring your own. The check out is clean it yourself and collect all sheets and wash all dishes.
Biggest problem for me was that there was a security deposit at check in for anything that may have been damaged at the check out.
The amenities were old and very used so the side table near bed was slanted in a way that anything you put on it at night, water, wine, or phone, would slide on to the floor. It was a miracle that the only thing that actually made a mess was a glass of wine that fell off. I was shocked that my water glass or phone did not break on the tile floors.
At check out, I was charged for the wine glass that fell to floor and stained sheets (not broken glass) They were nice enough to split it with me because I pointed out the end table issue. They did make up for it by having me pay for painting the walls that were stained by the wine? Paid more than an extra $100 for my stay. This was after I even extended for an extra night during the very slow Covid and no snow season.
The decor needs updating as well and the TV is size of a computer monitor.
Sorry to have to give a negative review, by muy this is not really a hotel. Maybe Airbnb or Bed and Bfast? Without breakfast.
by A verified traveler
Posted 15 Feb 2019
The overall appearance of building very pleasing and the rooms well equiped. The staff were very helpfull and fitted well around our needs making our stay very enjoyable.
Comment from Hotel Management
1 Apr 2019 by ML, Hotel Management
Thank you very much for your lovely comments. Hope to see you again.
by A verified traveler from texas
Not recommended
Posted 6 Sep 2016 on HotelsBe careful, this is not a hotel or a resort. This is an apartment building so, you don't get housekeeping services. They expect you to clean your rooms and save the towels for the rest of the stay or else pay 35CHF for towel replacement. I'm not kidding, this has happened to us. we were there for 3 nights and we had to use same towels for all three nights. Reception is a joke. They close it well before 6pm. The shower will have either hot or cold water, getting a warm water is impossible. We complained twice about this but we were told there is nothing wrong with the shower. We asked to change rooms, they said it costs extra. It is not cheaper either. There are good hotels in Leysin costing same or a little less but you won't get the kitchen facility. I'd rather have that then clean up my room and repeat towel everyday!
by Monica from Waterloo, Canada
Very nice place
Posted 26 Jul 2016 on HotelsVery nice, big and clean room with an awesome view from the large balcony. Staff were very professional and friendly and left us all the info for our (very) late check-in after they closed the reception.
Very pleasant overall experience!
by Matthew
Posted 7 Jul 2016 on Hotels
by Suresh from Barbados
Graduation
Posted 11 Jun 2016 on HotelsWe came for our sons graduation. Our stay was comfortable for this purpose.
by John from East Midlands
Beautiful view,
Posted 24 Aug 2015 on HotelsNice spacious family room. Beautiful view. Undercover parking. Beautiful view. Staff at reception really helpful and friendly (let us check in a couple of hours before we were suppose to). Did I mention the beautiful view!
Was a bit shocked at the deposit we had to put down in case anything was broken but other than that it was all good.
