Ratings based on 96 Verified Reviews
2.6 Room cleanliness
2.9 Service & staff
3.1 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The room was filthy. There were holes in the wall and there were questionable people hanging around in the parking lot. After a few minutes discussion, we left and went to another Inn. I would never go back to this property.
Comment from Hotel Management
5 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Brenda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEXINGTON NC. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, holes in the walls and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 May 2024
Is very fair
Comment from Hotel Management
7 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Jesus,Though you indicated that you were pleased with your stay here at our RED ROOF INN LEXINGTON NC, it seems that your stay did not meet your expectations, as you scored our property a 1/5 on your review. We would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
There wss a $50 cash deposit that we were unaware of. No sign of a Hot Tub that was on website. When your looking for a cheap place to stay with no ammenities, this is the place.
Comment from Hotel Management
6 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Robert,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington, NC. I am sorry to see that your impression of our property was not a good one and that during your stay, you found there to be no hot tub in the room, and you were unaware of the deposit. This is regrettable to hear as this is not an experience our guests usually have with us. Please note that a jetted tub is not an advertised amenity at our location and a deposit of 50 is required of all guests. Thank you for making us aware. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Mar 2024
Very good
Comment from Hotel Management
19 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Sandy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington, NC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your stay being very good. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Feb 2024
Manager is rude and charged extra on site than rate online
Comment from Hotel Management
24 Feb 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Andrew,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington NC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for issues you've mentioned regarding receiving poor staff service and charges on your reservation. Please know that our walk in rates differ from the rates offered when making a reservation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
8 Feb 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Getachew, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lexington, NC and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Jan 2024
Way to noisy. Dirty. I won't return.
Comment from Hotel Management
27 Jan 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Gage, for telling us about your stay at the Red Roof Inn Lexington, NC. I am disappointed that you had less than satisfactory experience prompting your 2/5 core. The situation you described regarding the noise and the lack of cleanliness were truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Wesley, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN LEXINGTON NC. It’s disappointing to see you were displeased with your stay, resulting in a 2/10 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Red Roof Management
by A verified traveler
Posted 9 Jan 2024 on Hotels
Owners were horribly rude. All lining had some one eles hair in it. Did not want to give deposit back. Almost had to call the police to get that situation resolved!
by A verified traveler
Return from thanksgiving holiday
Posted 3 Dec 2023 on HotelsOur stay was Monday night to tuesday morning
Comment from Hotel Management
5 Dec 2023 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Eileen,We are pleased to have had you as our guest and appreciate your 4/5 score. Our goal here at Red Roof is to provide clean and comfortable stays, so your feedback is appreciated. We would love to have another chance to provide you with a even better experience at our hotel the next time you're in town. Very truly yours, Red roof Management
