Ratings based on 499 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Outside of building was a little run down but the room was clean and updated and the staff was pleasant
Comment from Hotel Management
15 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Taylor,Thank you for your review following your stay at Red Roof Inn Lexington - Winchester. I am happy that our clean room, pleasant staff and the other highlights pleased you. However, you stated that the building was a little run down. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Hello Bishnu, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lexington - Winchester and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler from Mount Sterling
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON - WINCHESTER and I are disappointed to see your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
29 Mar 2024 by LaTunde RediRewads Speacialist, Hotel Management
Hello Van, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON - WINCHESTER and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler from Mount Sterling
Posted 23 Feb 2024
Comment from Hotel Management
24 Feb 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON - WINCHESTER and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
8 Feb 2024 by Karly, Hotel Management
Doug,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Recordo Rediresponse Specialist, Hotel Management
Hello Dennis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lexington - Winchester and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A verified traveler
Posted 26 Nov 2023 on Orbitz
Quiet hotel. The room was decent and the bed was very nice. No restaurants very close. Red Roof doesn't charge for dogs but this hotel collected a $100 deposit at check in which they did refund at check out.
Comment from Hotel Management
29 Nov 2023 by Management, Hotel Management
Gene,Thank you so much for your valuable feedback. We are glad you enjoyed your stay with us and we hope to see you back soon!
by A verified traveler
Posted 15 Nov 2023
Never got to experience our stay here. We paid for the room but got sent away because they only accepted 1 pet, and their were 2. Exhausted from driving all night, had to drive even more longer to get another room someplace and they wouldn't refund us either, per policy! Make sure you read the fine print before staying at this place.
Comment from Hotel Management
15 Nov 2023 by Management, Hotel Management
Dear Steve,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by Management, Hotel Management
Dear Debra,Thank you for the feedback.
