Ratings based on 117 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Huntington
Posted 25 May 2024
Property is dated. Rooms are updated. Staff is friendly and accommodating. To be honest it’s better than I anticipated for the room rate.
Comment from Hotel Management
25 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Douglas, Everyone here at the Red Roof Inn Georgetown, KY was proud to see your 4/5 score. I am thrilled that our updated room and friendly staff pleased you. However, you stated that the property was dated. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 May 2024
Nice and cheap
Comment from Hotel Management
19 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Matthew. The staff and I at the Red Roof Inn Georgetown, KY appreciate your 5/5 score following your stay. I am happy that our nice and affordable hotel pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Tara, We at the RED ROOF INN GEORGETOWN KY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 May 2024
Good
Comment from Hotel Management
9 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Abdulmajed, It is so wonderful to see that we at the RED ROOF INN GEORGETOWN KY were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding your good stay here at Red Roof.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 May 2024
This was a very pleasant hotel to stay at. Everything was clean and comfortable and we would definitely return!
Comment from Hotel Management
4 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Andrew,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GEORGETOWN KY. We value you as our guest and welcome your 5/5 score. Here at Red Roof, we are overwhelmed to read that the everything was comfortable, clean and all the other positives that you stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 May 2024
The staff was friendly once they got around to helping me. The location seems a little sketchy. Visually, the room was very nicely kept and styled but that the smell of cigarettes was very strong. Thin walls and arguing neighbors made the nights a bit rough. Pillows thin. Shower pressure good. Toilet seat would not stay up. Remote for TV was broken.
Comment from Hotel Management
4 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Patti,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GEORGETOWN KY. We value you as our guest and welcome your 3/5 score. Here at Red Roof, we are overwhelmed to read that the room was very nicely kept, the staff was friendly and all the other positives that you stated. Regarding your comment of the very strong odor you encountered, the thin pillows and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 May 2024
Great
Comment from Hotel Management
4 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Rebecca,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GEORGETOWN KY. It's great to see you enjoyed your stay, resulting in a 10/10 score. Here at Red Roof, we are overwhelmed to read that you had a great visit with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Terry, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Georgetown, KY and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
The outside was run down and sketchy looking. The rooms, though, were clean. There is a $50 deposit they require upon check in, which was not clearly stated on Expedia. We were caught off guard by it and had not budgeted for it.
Comment from Hotel Management
30 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Dear Ellen,Thank you for taking the time to tell us about your experience at the Red Roof Inn Georgetown, KY. I am glad to read that you were pleased with cleanliness of the rooms. However, I am saddened to see that your stay fell short of your expectations as you mentioned that the outside of the hotel was not to your liking and the inconvenience you had as you were not made aware of the 50 deposit before checking in. In the future when booking, you can visit our redroof.com website to get information about any of our properties. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
Older motel that has been nicely renovated and updated. Very clean! Parking outside the door was convenient. Bed was very comfortable. Staff was efficient and friendly. Would stay here again!
Comment from Hotel Management
21 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN GEORGETOWN KY. Patti, I am delighted to read your comments about our very clean, nicely renovated and updated hotel, very comfortable bed, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Patti, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean and comfortable stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
