Ratings based on 947 Verified Reviews
2.9 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Room smelled like someone was smoking in the room the whole time we were there. Bloody finger prints on the walls and door frames. Got a knock on our door at 2a and a room call around 330a for drugs. Checked out a day earlier, did not feel comfortable.
Comment from Hotel Management
18 Jun 2024 by Brand Experience Team, Hotel Management
Hi Lisa,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Maz K.#Team6
by A verified traveler
Posted 3 Jun 2024
Comes with a mini fridge and microwave which is nice. The room has an updated look. The mattress feels like it’s from 1990 if you’re feeling nostalgic. Also the toilet wasn’t fully seated to the floor so when you sat on it you would rock forward. It’s what I’d expect from a motel. Good for the price.
Comment from Hotel Management
5 Jun 2024 by Brand Experience Team, Hotel Management
Hi Alec, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6
by A verified traveler
Posted 2 Jun 2024
wasn't able to stay at the property room was dirty beds were old sheets and bed linen was dirty. non-smoking room but smelled strongly of cigarette smoke.
Comment from Hotel Management
4 Jun 2024 by Brand Experience Team, Hotel Management
Hi Nancy,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
by A verified traveler
Posted 2 Jun 2024
This was easily the worst hotel my wife or I have ever stayed in. The room was dirty when we arrived. The smell in the room was so bad that we had to leave the hotel in the middle of the night. We would like a full refund.
Comment from Hotel Management
4 Jun 2024 by Brand Experience Team, Hotel Management
Hi Clifford,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Low rates great taste
Comment from Hotel Management
4 Jun 2024 by Brand Experience Team, Hotel Management
Hi Johnny, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6
by A verified traveler
Posted 19 May 2024
Holes in bathroom door. Sink not properly installed. Take your own sheets. Bug or two. Party outside the
Door with tiny children well after midnight. They were
Not patrons.
Comment from Hotel Management
31 May 2024 by Brand Experience Team, Hotel Management
Hi Karen,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 27 Apr 2024
It was quite noisy. 18 wheelers using jake brakes amounted to alarm clocks all night. Emergency vehicle siren traffic was heavy. State of maintenance and repair was poor. It was very much apparent from the patched walls that the door to the room had in the past been forced/broken down. The bathroom sink was slow to drain. A spider crawled across the mirror my second morning there. There was a used rubber Trojan in the parking lot near my car the morning I left. The Good: The shower worked fine and drained well. The bed was clean and comfortable.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Terry,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6
by A verified traveler
Posted 25 Apr 2024
They did not sweep the floors behind the door when you walk in to the room
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Mariah, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6
by A verified traveler
Posted 25 Apr 2024
Front seat agent was friendly and informative. Room has issues such as the toilet wouldn’t flush, the ac air that blew out smelled terrible, and the smoke detector was off the wall and sitting on the desk. I reported the issues to housekeeper and was told ok and nothing was fixed.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Amanda,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6
