Ratings based on 938 Verified Reviews
2.9 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Holes in bathroom door. Sink not properly installed. Take your own sheets. Bug or two. Party outside the
Door with tiny children well after midnight. They were
Not patrons.
by A verified traveler
Posted 27 Apr 2024
It was quite noisy. 18 wheelers using jake brakes amounted to alarm clocks all night. Emergency vehicle siren traffic was heavy. State of maintenance and repair was poor. It was very much apparent from the patched walls that the door to the room had in the past been forced/broken down. The bathroom sink was slow to drain. A spider crawled across the mirror my second morning there. There was a used rubber Trojan in the parking lot near my car the morning I left. The Good: The shower worked fine and drained well. The bed was clean and comfortable.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Terry,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6
by A verified traveler
Posted 25 Apr 2024
They did not sweep the floors behind the door when you walk in to the room
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Mariah, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6
by A verified traveler
Posted 25 Apr 2024
Front seat agent was friendly and informative. Room has issues such as the toilet wouldn’t flush, the ac air that blew out smelled terrible, and the smoke detector was off the wall and sitting on the desk. I reported the issues to housekeeper and was told ok and nothing was fixed.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Amanda,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6
by A verified traveler
Posted 14 Apr 2024
Smelled of smoke and stained bedsheets. Sketchy surrounding area
Comment from Hotel Management
24 Apr 2024 by Brand Experience Team, Hotel Management
Hi Luke,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
by A verified traveler
Posted 14 Apr 2024
This place was scary.
Comment from Hotel Management
24 Apr 2024 by Brand Experience Team, Hotel Management
Hi Carla,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
by A verified traveler
Posted 6 Apr 2024
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Comment from Hotel Management
18 Apr 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Nick patel, Hotel Management
Thank you for your response
by A verified traveler
Posted 22 Feb 2024 on Hotels
Nice
Comment from Hotel Management
23 Feb 2024 by Hotel manager, Hotel Management
Dear Latoya,Thank you for your perfect rating on Hotels.com! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another outstanding stay in the future!Sincerely,Hotel Manager
by A verified traveler
Not a good value
Posted 20 Feb 2024 on HotelsThe price was high for an aging Motel 6, your tv channel numbering system was awkward to use and for your high price your cable tv choice did not include the major broadcast networks. I will never again stay at this location.
Comment from Hotel Management
21 Feb 2024 by Hotel Manager , Hotel Management
Dear Guest,We apologize for falling short of your expectations and for any inconvenience caused during your stay. We understand your concerns regarding the value of the price paid as well as the inconvenience with the TV channel numbering system and cable TV choices. Your feedback is important to us, and we will take it into consideration as we strive to improve our services and offerings. We regret that we were unable to meet your needs on this occasion and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
