Ratings based on 986 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Rented rooms that were still in the middle stages of remodeling, and definitely not safe. Long mirror leaning against wall, lamp fixture ( only one) falling off of wall
Definitely not worth the money I spent. Shouldn’t have even been rented out
Comment from Hotel Management
16 May 2024 by Hardy, Hotel Management
Dear Rebecca Pence,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel
by A verified traveler from Davis Junction
Posted 10 May 2024
It took me three different trips to the front desk with all of my belongings with me because my key card wouldn’t work. They didn’t have a king size bed for me even though I reserved one and Lee paid my room. The bed was extremely uncomfortable, and there was no coffee at breakfast. I would like a full refund of my room
Comment from Hotel Management
13 May 2024 by Hardy, Hotel Management
Dear Christopher,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 5 May 2024
This property was under construction, the hot tub was out of order, the pool was cold and there was no towels at the pool. Just say the relaxing little night get away was shot too crap!
by A verified traveler
Posted 2 May 2024
Never stayed at this hotel due to the hot tub was not in service. It smelled like old people perfume. They gave us a room key that had somebody’s purse and an open suitcase in the bedroom and mirror was laying on the floor doors look horrible like something you would have at your house for your bedroom doors Would not recommend anyone to Stay here, not worth what they want per night. I don’t think I would pay even $50 a night through this hotel.
by A verified traveler
Posted 28 Apr 2024
This property needs to be shut down for renovations, or the customers need to know prior to booking this wasn't what the pictures showed in the pictures . They claim to have a hot tub and swimming pool ,the hot tub doesn't work and is ice cold along with the pool neither were usable,pool furniture was terrible along with so many safety issues on the property ,as far as the room it had ceiling damage and mold in the bathroom furniture falling apart and dirty , the a/c only worked when it wanted and breakfast was mediocre. Would not recommend staying here there are far to many complaints
by A verified traveler
Posted 21 Apr 2024
My door didnt lock. Dust everywhere
Missing paint
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 15 Apr 2024
There was nothing good to report about.
by A verified traveler
Posted 3 Apr 2024
The attendant at the front desk didn’t understand English or the process.y dad was charged twice for his rooms. The pool
Was freezing and half the hotel was under construction. Our keys didn’t work. Housekeeping let us in our room and never asked for identification or proof. Housekeeping was very attentive and nice.
Comment from Hotel Management
7 Apr 2024 by Hardy, Hotel Management
Dear Matthew,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel
