Ratings based on 560 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Excellent staff!
Posted 29 Jan 2024 on HotelsGreat customer service and help with changing rooms.Location is fantastic, but the hotel needs a bit of TLC…
Comment from Hotel Management
31 Jan 2024 by Karen Chan
Guest Service Agent, Hotel Management
Dear Guest,Thank you for taking the time to share feedback regarding your recent visit.We're thrilled to hear that our staff made a positive impression with their excellent customer service, and that our central location added convenience to your stay. Our team strives to provide a welcoming atmosphere and we're delighted that this was reflected during your visit. We also appreciate your feedback regarding the hotel's condition. While we pride ourselves on the unique concept and comfort of our rooms, we recognize that there's always room for improvement and we are continually working to ensure our facilities meet the high standards our guests expect.We hope to welcome you back again.Kindest regards,Karen ChanGuest Service Agent
by A verified traveler
Posted 3 Jan 2024 on Hotels
Comment from Hotel Management
5 Jan 2024 by Ji, Guest Service Supervisor, Hotel Management
Chère Sun,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Ji, Guest Service Supervisor
by A verified traveler
Posted 28 Dec 2023 on Hotels
Comment from Hotel Management
30 Dec 2023 by Elise, Guest Service Agent, Hotel Management
Chère Sun,Merci d'avoir partagé votre expérience chez nous.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Au plaisir de vous recevoir à nouveau,Elise, Guest Service Agent
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
28 Dec 2023 by Selin, Operations Manager, Hotel Management
Chère Sun,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.À bientôt pour une nouvelle expérience positive. Bien cordialement,Selin, Operations Manager
by A verified traveler
Posted 1 Dec 2023
Great place, fantastic breakfast.
Comment from Hotel Management
1 Dec 2023 by Ji, Guest Service Supervisor, Hotel Management
Dear Nicolas,Thank you for sharing this review of your time at our hotel.We're thrilled to hear that you found our breakfast to your liking; our team takes great pride in offering a delicious start to the day with our extensive buffet range. It's also wonderful to know that the cleanliness of our rooms met your high standards, reflecting our commitment to providing a comfortable and spotless environment for our guests. Your commendation of our service is equally appreciated, as our staff strives to deliver exceptional experiences for every guest.We look forward to a return visit from you in the future.Best wishes,Ji, Guest Service Supervisor
by A verified traveler
Posted 24 Nov 2023
Great staff. Excellent location
Comment from Hotel Management
29 Nov 2023 by Ji, Guest Service Supervisor, Hotel Management
Dear Kevin,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that you appreciated our great location.We hope to welcome you back soon.Best wishes,Ji, Guest Service Supervisor
by A verified traveler
Good choice
Posted 2 Nov 2023 on HotelsLovely boutique style hotel in the centre of Leuven.
Excellent customer service, good sized room, clean and well appointed.
Above average breakfast.
Comment from Hotel Management
4 Nov 2023 by Elise, Guest Service Agent, Hotel Management
Dear Guest, Thank you for your feedback.We are delighted to hear that you enjoyed our boutique style and central location in Leuven. Our team takes pride in providing excellent customer service, and we are glad that it met your expectations. It's also great to know that you found our rooms to be clean, well-appointed, and comfortable.We appreciate your kind words about our breakfast, and we're happy that it was above average for you. Our goal is to offer a pleasant stay for all our guests, and your feedback is valuable in achieving that.We look forward to welcoming you back. Best wishes,Elise, Guest Service Agent
by A verified traveler
Posted 16 Oct 2023 on Hotels
The noise from outside was so bad I slept for only a couple of hours. Never experienced noise like that. Needs proper insulation.
Comment from Hotel Management
18 Oct 2023 by Elise, Guest Service Agent, Hotel Management
Dear Guest,Thank you for this review about your recent stay.We appreciate your kind words about our room cleanliness and service. However, we are truly sorry to hear that you had trouble sleeping due to the outside noise. As our hotel is located in a university city, noise from students can sometimes be an issue. We do offer rooms on higher floors and at the backside of the hotel, which are generally quieter. Additionally, we provide earplugs for our guests' comfort.We understand the importance of a good night's sleep and will continue to work on improving our guests' experience. Your feedback is valuable to us, and we appreciate your understanding.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Elise, Guest Service Agent
by A verified traveler
Posted 14 Oct 2023
No transportation needed one you arrive to property ( everything is at walking distance)
Comment from Hotel Management
14 Oct 2023 by Elise, Guest Service Agent, Hotel Management
Dear Sonia,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Wishing you all the best and looking forward to your next visit,Elise, Guest Service Agent
by A verified traveler
Posted 23 Sep 2023 on Orbitz
Pentahotel Leuven was well located for walking pretty much everywhere i needed to be, and there was easy access to transportation if preferred to walking. The staff were friendly and professional. I asked for a quiet room and never heard a sound. The gym is small but functional. overhall, it was a lovely stay.
Comment from Hotel Management
30 Sep 2023 by Elise, Hotel Management
Dear Kendall Thank you for sharing your review with us! We are happy to hear that you liked our central location and hospitality of our staff. Hopefully we may welcome you again in the future! Kind regards Elise
