Ratings based on 495 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Nice and modern hotel, just a quick walk/bike from the large breweries and downtown Leuven.
by A verified traveler
Posted 2 Feb 2024
Ignore the free parking offered by the hotel. There are only maybe 6 spaces on a road layby in front of the hotel. You will need to use the underground parking which is 24 euros /day. And this will charge everytime you take your car in and out
Comment from Hotel Management
19 Feb 2024 by Inge Staes, General Manager, Hotel Management
Dear Sharlene, Thank you for giving us an excellent review.We're glad to hear that you found our room cleanliness and service to meet your expectations. Our team takes great pride in maintaining a high standard for our guests. Regarding parking, we apologize for any inconvenience you may have experienced. As mentioned, we do not have a private parking lot, and while public paid parking facilities are available, we understand this may not have been entirely clear. We appreciate your feedback on this matter.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Inge Staes, General Manager
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by Inge Staes, General Manager, Hotel Management
Dear Gayle, Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thank you again; we look forward to welcoming you back soon.Kind regards,Inge Staes, General Manager
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
3 Jan 2024 by Inge Staes, General Manager, Hotel Management
Cher hôte,Merci pour ce retour positif.Nous sommes heureux que votre séjour parmi nous et la propreté aient été très satisfaisants.Nous serions enchantés de vous revoir parmi nous.Bien cordialement,Inge Staes, General Manager
by A verified traveler
Posted 30 Dec 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by Inge Staes, General Manager, Hotel Management
Cher Sardar,Nous vous remercions pour votre agréable commentaire.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vour recevoir à nouveau,Inge Staes, General Manager
by A verified traveler
Posted 13 Dec 2023
The room was a nice size, and the beds were comfortable. When we arrived at 2 pm for check-in, they told us it would be another hour -- the hotel was fully booked, and housekeeping had gotten behind. But they were able to let us in at 2:30 pm, so it really wasn't too bad -- they were very apologetic. It's a short walk to the train station and bus station, and Oude Markt and Grote Markt are about a 20-minute walk. (You can also take one of the city buses for 2 euro -- but I'm not sure how late or frequently they run. There's a restaurant and bar at the hotel, and it is essentially next door to the Stella Artois brewery, if you're interested in doing a tour there. Overall, my husband, son, and I had a comfortable and pleasant stay.
Comment from Hotel Management
16 Dec 2023 by Inge Staes, General Manager, Hotel Management
Dear Maura,Thank you for such a positive review of your stay.We're delighted to hear that the room size and the comfort of the beds were to your satisfaction. It's great to know that our location provided convenient access to the train station and the charming local markets within a short walk. We appreciate your understanding regarding the slight delay at check-in; our team always strives to be as efficient as possible, even during busier times. We also hope you enjoyed the proximity to local attractions, such as the Stella Artois brewery. We look forward to welcoming you back on a future visit.Kind regards,Inge Staes, General Manager
by A verified traveler
Posted 14 Nov 2023
I didn’t like the banging noise at some point during the night coming from somewhere in the building.
Comment from Hotel Management
29 Nov 2023 by Inge Staes, General Manager, Hotel Management
Dear Hamis, Thank you for taking the time to review your stay.We are happy to hear that you received good service from our team members. We are, however, sorry for any inconvenience; please do not hesitate to inform our team of any issues or concerns, they would have been happy to move you to a quieter room, depending upon availability.We hope to welcome you back soon!Best regards,Inge Staes, General Manager
by A verified traveler from Hook
Posted 1 Nov 2023
Would not stay here again and the hotel really lets the Novotel brand down.
Rude reception staff, no willingness to make the wrong right, beds not made up ready on checkin, tissue box empty in bathroom, soap empty, not enough towels in room, not enough cups for coffee and tea.
Would never stay here again.
Comment from Hotel Management
27 Nov 2023 by Inge Staes, General Manager, Hotel Management
Dear Rhian,Thank you for taking the time to share your feedback,We are truly sorry to hear about the issues you encountered in your room and with our staff. We strive to provide excellent service and comfortable accommodations for our guests, and it seems we fell short in this instance. Please rest assured that we will address these concerns with our team to ensure improvements are made. We understand the importance of having a well-stocked and prepared room, and we apologize for any inconvenience this may have caused you.We hope to see you again in the future. Kind regards,Inge Staes, General Manager
by A verified traveler
Posted 8 Oct 2023 on Travelocity
Very clean and roomy.
Comment from Hotel Management
16 Oct 2023 by Inge Staes, General Manager, Hotel Management
Dear Shirley, Thank you very much for this kind review.We are delighted to hear that you found our hotel clean and spacious. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. We are proud to offer contemporary rooms with carpet flooring and a range of amenities, such as air conditioning, minibar, and blackout curtains, to ensure a pleasant stay.It would be our pleasure to have you return on another occasion. Very best wishes,Inge Staes, General Manager
by A verified traveler
Posted 7 Oct 2023
Front desk team was really friendly.
Comment from Hotel Management
20 Oct 2023 by Inge Staes, General Manager, Hotel Management
Dear Gregory,Thank you for your review.We are thrilled to hear that our front desk team made a positive impression on you with their friendliness. Our staff is dedicated to providing exceptional service, and it's always rewarding to receive such praise from our valued guests. We're also delighted that you found the room cleanliness, hotel condition, and overall service to be top-notch. Our team works hard to maintain a high standard of cleanliness and comfort for our guests, and your feedback is a testament to their efforts.We look forward to welcoming you back on future occasions. Best wishes,Inge Staes, General Manager
