Ratings based on 19 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Martinborough
Posted 2 Oct 2023
Perfect stopover when crossing Lesotho. Comfortable big bed. No snow when we were there but wonderful staff and great food. Highly recommended!
Comment from Hotel Management
3 Oct 2023 by Afriski, Hotel Management
Hi Brendan, thank you so much for the great review, we appreciate the support and look forward to welcoming you back soon.Regards Tyron NaylorGeneral Manager
by A verified traveler
Lack of other activities provided.
Posted 2 Oct 2023 on HotelsThe stay was ok, but we were not informed of the lack of snow. There were no other activities provided or suggested.
Comment from Hotel Management
3 Oct 2023 by Afriski, Hotel Management
Good Day Oscar, we are sorry to hear we did not meet your standards, I have looked into our records and our team was unable to contact you due to being an expedia booking, also im surprised you thought there would be snow as you even booked with a 30% summer discount promo... Please note snow season in Lesotho is from June - August with the highest snowfall in July God willing, we also mentioned that we would not be producing much snow with our snow cannons due to load shedding and we did post multiple images across our social media.Best thing to do on your next trip to Lesotho would be to watch the weather reports and snow report.Regards Afriski Team
by A verified traveler
Posted 15 Jul 2023 on Hotels
by A verified traveler
Posted 9 Jul 2023 on Hotels
by A verified traveler
Posted 27 Jun 2023 on Hotels
by A verified traveler
Posted 27 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by Afriski, Hotel Management
Hi Thapelo, The you for the amazing review and we look forward to welcoming you again soon.Regards The Afriski Team
by A verified traveler
Posted 18 Jun 2023 on Hotels
Comment from Hotel Management
20 Jun 2023 by Afriski, Hotel Management
Dear valued guest,Thank you for taking the time to provide feedback on your recent stay at Afriski resort. We appreciate all forms of feedback as it helps us to continually improve our services. We apologize if your experience did not meet your expectations and we would like to address your concerns.We strive to deliver a five-star experience to all our guests, and we regret that we fell short in your case. To better understand your specific concerns, could you please provide more details about the aspects of your stay that you found disappointing? This will help us identify areas for improvement and ensure that future guests have a more enjoyable experience.At Afriski resort, we are committed to providing exceptional service, breathtaking views, and a range of exciting activities. We value your feedback and would appreciate the opportunity to make things right. Please reach out to our customer service team at your convenience so that we can address your concerns personally.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Warm regards,The Afriski Resort Team
by A verified traveler
Posted 1 Jun 2023 on Hotels
Comment from Hotel Management
3 Jun 2023 by Barbara, Hotel Management
Good Morning Jacobus,Please let us know why you rated your experience so poorly? This way we will be able to rectify the matter and hopefully not disappoint our guests the way your were.
by A verified traveler
Posted 30 Apr 2023 on Hotels
Comment from Hotel Management
2 May 2023 by Barbara, Hotel Management
Good day,My name is Barbara. Please can you contact me on 012 347 9577 if you are having problems with the bookings number and allow me to assist you the best I can.Kind Regards Barbara Hynek Afriski Mountain Resort
by A verified traveler
Posted 11 Apr 2023 on Hotels
Comment from Hotel Management
2 May 2023 by Barbara, Hotel Management
Thank you so much. Hope you willbe back again soon.
