Ratings based on 196 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Convenient location
by A verified traveler from Edmonton
Posted 26 May 2024
by A verified traveler from Calgary
Posted 25 May 2024
We had to ask to turn the heat on and get an extra blanket. Bathroom was in terrible condition. No face cloth in bathroom.
Comment from Hotel Management
27 May 2024 by Management, Hotel Management
Thank you for your feedback. We are really sorry for the inconvenience that you faced in your recent stay with us. We will work on your review and hope to meet your expectations on your next stay with us.Kind Regards,
by A verified traveler
Posted 19 May 2024
They had workers banging and making noise next to my room until 11 pm ridiculous on a Saturday night
Comment from Hotel Management
25 May 2024 by Guest Relations, Hotel Management
Dear Kenneth,We're sorry to hear that you didn't have a good experience with us. Please accept our apologies for any noise issues during your visit. We understand your frustration and we'll discuss your comments internally to ensure that an experience like the one you described doesn't happen again in the future. Please consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 14 May 2024
New management training.
Comment from Hotel Management
14 May 2024 by Laura, Hotel Management
Thank you for the review. We appreciate the feedback. We hope to see you again in the future.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Laura, Hotel Management
Thank you for the review. We appreciate the feedback. I am very happy to hear you had a wonderful stay.
by A verified traveler
Posted 25 Apr 2024
Nothing beds were squeaky n springy
They had lots noise n small TV's n felt uncomfortable there ..I wouldn't stay again
Comment from Hotel Management
25 Apr 2024 by Management, Hotel Management
Thank you for the review. We appreciate all feedback from our guests and use this feedback to make improvements for a more pleasurable stay.
by A verified traveler
Posted 17 Mar 2024
Garbage, ice maker didnt work refrigerator behind the ice maker was dirty. Not a nice site.
Comment from Hotel Management
20 Mar 2024 by Laura, Hotel Management
Mary thank you for the review. I am sorry we did not meet your expectations. We will use your comments to make improvements. Unfortunately our ice machine is located outside and is shut off during the winter. It will be operational once the weather warms up.
by A verified traveler
Posted 25 Feb 2024
We were told to make sure to not smoke in this nonsmoking room. That's fine. We are nonsmokers. After being in the room for 15 minutes, we could not breathe as there seemed to be a cigarette smoke smell that became unbearable! We had to leave.
Comment from Hotel Management
26 Feb 2024 by Laura, Hotel Management
Thank you for the review. We appreciate the feedback.
by A verified traveler
Excellent Customer Service
Posted 8 Jan 2024 on HotelsWe had to book a room very last minute because our lock to get into our house did not work at 1:30 am. I accidentally booked a room for the wrong day but the lovely person working there was so kind and helped us change our reservation. It was a very short stay but the service was fantastic.
Comment from Hotel Management
9 Jan 2024 by Laura, Hotel Management
Thank you for the awesome review. I was happy to be able to help you out and accommodate the change to your reservation.
