Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Hotel was very clean and all amenities were in great condition.
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 8 Jun 2024
Very nice comfortable hotel . Excellent staff & very clean . We will stay there again if we're back in Lethbridge.
Comment from Hotel Management
8 Jun 2024 by Michelle P., Hotel Management
Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us and that our room cleanliness met your expectations. We are also delighted to hear that our staff provided excellent service during your stay. Providing excellent customer service is one of our top priorities and we are glad that our team made a positive impression on you. Thank you for staying at the Fairfield Inn & Suites by Marriot, and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge.
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Michelle P., Hotel Management
Dear Caroline,Thank you for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.
by A verified traveler
Posted 5 Jun 2024
Front desk was courtesy and professional
Comment from Hotel Management
5 Jun 2024 by Michelle Pacheco, Hotel Management
Hi Matthew!It is always encouraging to receive positive feedback!Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.We are also delighted to hear that our Front desk staff was courteous and professional. Providing excellent customer service is one of our top priorities and we are glad that our team made a positive impression on you. Thank you for staying at the Fairfield Inn & Suites by Marriot, and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge.
by A verified traveler
Posted 1 Jun 2024
Would stay here again.
Comment from Hotel Management
5 Jun 2024 by Michelle Pacheco, Hotel Management
HI Shannon!On behalf of the entire hotel team, we want to thank you for your feedback from your recent stay at the Fairfield Inn & Suites Lethbridge. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – YOU!Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback.
by A verified traveler from Pincher Creek
Posted 31 May 2024
Some staff is friendly, close to everything but also very noisy and zero accommodation for rewards members
Comment from Hotel Management
1 Jun 2024 by Michelle, Hotel Management
Hi Chris!Thank you for taking the time to share your feedback with us. We're pleased to hear that you found some of our staff to be friendly and enjoyed our convenient location. However, we apologize for any inconvenience caused by noise during your stay. Your comfort is important to us, and we'll certainly look into ways to address this issue.Regarding accommodation for rewards members, we apologize if you felt this aspect was lacking. We value our rewards members greatly and strive to provide excellent service and benefits to enhance their stay. We will review our current offerings to ensure we are meeting the expectations of our valued members.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay, the next time you are in the area.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
1 Jun 2024 by Michelle, Hotel Management
Hi Michael!It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.
by A verified traveler
Posted 20 May 2024
Great hotel.
Comment from Hotel Management
22 May 2024 by Michelle Pacheco, Hotel Management
Dear Felicia; It is always encouraging to receive positive feedback.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. Thank you again for the glowing review and for choosing to stay with us. We hope to see you again ---soon whenever your travels bring you back to Lethbridge.
by A verified traveler
Posted 19 May 2024
Friendly staff. Property is nice and clean!
Comment from Hotel Management
22 May 2024 by Michelle Pacheco, Hotel Management
Dear Chunxia,Thank you for your review of your recent stay. Your feedback is most appreciated to share amongst our staff in order to discover areas of improvement to continuously satisfy guests like you and to continue to offer quality clean, comfortable rooms. We are also delighted to hear that our staff were friendly during your stay. Providing excellent customer service is one of our top priorities and we are glad that our team made a positive impression on you. Thank you for staying at the Fairfield Inn & Suites by Marriot, and we hope you choose to stay with us again whenever your travels bring you back to Lethbridge.
