Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Check in was friendly. Room was small but had everything. However, there was a big stain on the carpet that had to be skirted when going to the bathroom as we didn't know what could have caused it. Old elevator through a side door from the lobby was a bit strange. Restaurant was awesome even though we arrived an hour before closing! Friendly staff and fantastic food!
Check out was short and curt. Not friendly guy.
Comment from Hotel Management
3 Jun 2024 by Coast Sales, Hotel Management
Dear Michelle,Thank you for the rating and for the feedback. Glad you loved the restaurant.
by A verified traveler
Posted 31 May 2024
Check in was a little slow, only one person at the desk at 6:00 pm. Do not book the 2 double bed rooms. These have not been updated and need some attention. Light bulb in the bathroom was burnt out, bed sheets were old and had ingrained stains in them. Bedside lampshade was cracked. TV remote control was dirty. Ask for the rooms on the upper floors; two queen beds or king. I’ll think twice about staying here again.
Comment from Hotel Management
3 Jun 2024 by Coast Sales, Hotel Management
Dear Chris,Thank you for the rating and for the feedback.
by A verified traveler from Fairmont Hot Springs
Posted 31 May 2024
Great value for your money. Carpet in Room could use replacement.
Comment from Hotel Management
31 May 2024 by Coast Sales, Hotel Management
Dear Heinz,Thank you so much for the rating and for the feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Coast Sales, Hotel Management
Dear Ken,Thank you so much for the wonderful rating. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
by A verified traveler from Calgary
Posted 28 May 2024
Really great hotel. Best price in town. Close to the Japanese gardens. The pool wasn’t so warm walking in, but after a dunk, both kids were happy.
Rooms were spacious and beds comfy. They had a simple coffee maker in the room and a mini fridge. No breakfast included, but I would definitely recommend the restaurant that is attached to the hotel. You will need a reservation if going on a Saturday night as the place got really busy. But food was excellent (service was a little slow).
Comment from Hotel Management
28 May 2024 by Coast Sales, Hotel Management
Dear Aliya,Thank you so much for the wonderful rating and for the kind feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
by A verified traveler
Posted 24 May 2024
Everything was good
Comment from Hotel Management
24 May 2024 by Coast Sales, Hotel Management
Dear Sheldon,Thank you so much for the wonderful rating and for the kind feedback.
by A verified traveler
Posted 24 May 2024
A
Comment from Hotel Management
24 May 2024 by Coast Sales, Hotel Management
Dear Mike,Thank you so much for the wonderful rating. Safe travels.
by A verified traveler
Posted 21 May 2024
Big clean quiet nice restaurant, was fine for an overnight stay on the way to somewhere else, east freeway access as well
Comment from Hotel Management
22 May 2024 by Coast Sales, Hotel Management
Dear Cor,Thank you so much for the wonderful rating and for the kind feedback. We hope that if your ever in the area again that we will have the pleasure in welcoming you back. Until then safe travels.
by A verified traveler
Posted 19 May 2024
The fact that getting to contact you expedia is a pain is enough to ruin a stay. Had challenges with a room you had already overpriced and tried contacting you without any help..poor poor performance
Comment from Hotel Management
20 May 2024 by Coast Sales, Hotel Management
Dear Martin,Thank you for the rating and for the feedback.
by A verified traveler
Posted 19 May 2024
Great place
Comment from Hotel Management
20 May 2024 by Coast Sales, Hotel Management
Dear Jasmyn,Thank you for the rating and for the kind comment.
