Ratings based on 16 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
5.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Amazing 5 star hotel !!!
by A verified traveler
Posted 4 Jun 2024
Wow, What an amazing experience staying at This hotel Torre Melina. Everything was spectacular concierge, Reception, Dining options, And the shuttle to downtown
The breakfast buffet was one of the best of experience in a very long time, Lots of options to choose from my niece is vegetarian, and she was very satisfied
The rooms are amazing. The showers and the bed made it impossible for you to want to even leave your room.
I was very surprised at how great the hotel was because some reviews stated otherwise
I was here for a conference with my wife and niece and everyone of us afterwards regretted leaving as our stay was very satisfying
I totally recommend staying at this hotel and I can’t wait to visit again
Fidel
Comment from Hotel Management
10 Jun 2024 by Marta Bringas Gelado, Hotel Management
Dear Sir,Greetings from Torre Melina, a Gran Meliá Hotel.Thank you for this kind review.We are thrilled to hear that our dedicated concierge and reception teams, along with our dining options, provided you with an exceptional experience. It is also wonderful to know that the shuttle service added convenience to your exploration of downtown. Your commendations on our sumptuous rooms and the quality of sleep our beds provide are deeply appreciated. We are pleased to hear that the breakfast buffet exceeded your expectations and catered well to your niece's vegetarian preferences. We are glad that your experience was nothing short of satisfying.We eagerly await the opportunity to welcome you back for another unforgettable stay at our urban oasis. Warm regards,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler from Garden Garden
Posted 2 Jun 2024
Very nice hotel
Comment from Hotel Management
10 Jun 2024 by Marta Bringas Gelado,, Hotel Management
Dear Madam,Greetings from Torre Melina, a Gran Melia Hotel. We appreciate this review of your stay.We are pleased that we were able to meet your expectations.We hope to see you again soon, Kind regards,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler from miami
Posted 12 May 2024
Unfortunately this is a hotel that is not yet up to the game. I arrived to the top line of the hotel, a Red Level room with two rooms. We were greeted in an excellent manner by Alejandro, the highlight of the hotel. The room was also very nice and well fitted. Nonetheless, there are several salient black spots in the operation: as other reviewers have mentioned, when you call all the lines for service request almost never do they answer (they have a special Red Level line which also they repeatedly did not answer). They offer 24 hour room service, but I had to wait one hour to finally get a response and when they deliver the food, the family lost a tour booked months in advance (no restaurant were opened at that time also and the tour was for 9 hours and we needed to eat). There were missing items in two room service orders. Also, on Saturday, after my kids were in the pool, when they came back there was no heat water. We called the reception and they confirmed there was a tecnical problem and had called a company for repairs (this seemed to be a recurring problem as another reviewer mentioned another time when this happened). Breakfast was included but they will charge fully if ordered by room service (other hotels charge a delivery fee but not all the items as if they were not included). We had ordered special transportation twice: one work but they other never showed up and there was no explanation. There is currently no spa and only a temporary gym with some machines.
Comment from Hotel Management
10 Jun 2024 by Marta Bringas Gelado, Hotel Management
Dear Sir,Thank you for taking the time to share your review.We are delighted to hear that Alejandro's service was a highlight during your stay, and that the elegance of your Red Level room met your expectations, reflecting our dedication to a life well-lived. It is our intention to provide a sanctuary of tranquility and exclusivity, and we are glad this resonated with you. However, we regret to read about the challenges you faced. We understand the importance of timely and efficient service, especially when it is crucial to your plans. Additionally, we apologize for the inconvenience caused by the lack of hot water, a temporary condition that we resolved promptly to ensure the comfort of our guests. Please rest assured that our team is dedicated to upholding the standards of service and experience that define the Gran Meliá brand. As we embark on a new chapter with the upcoming unveiling of our renovated fitness center, spa, and gastronomic outlets, we envision an even more exceptional stay for our valued guests. With the promise of an unrivalled fine dining experience and state-of-the-art wellness offerings, we look forward to the opportunity to welcome you back and uplift your experience to the iconic luxury that is Gran Meliá.We hope you will come and stay with us again. Best wishes,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 1 May 2024
location excelent, staf super nice, excelent neighborhood
Comment from Hotel Management
10 Jun 2024 by Marta Bringas Gelado,, Hotel Management
Dear Mr. Raul,Thank you for your review.We are thrilled to hear that our staff's dedication to a life well-lived contributed to the excellence of your stay, and that our location in a distinguished neighborhood provided the perfect setting for your visit. Your commendation of our hotel's condition and the cleanliness of your room is greatly appreciated, as we strive to maintain an environment that reflects the iconic luxury and cultural significance of our property.We look forward to welcoming you back on a future occasion. Best wishes,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 28 Apr 2024
Excellent
Comment from Hotel Management
10 Jun 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Cher Monsieur,Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes.Votre satisfaction fait notre plus grand bonheur.Nous serions enchantés de vous revoir parmi nous.Bien cordialement,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 24 Apr 2024
We had to have a one on one conversation with every maintenance person about how the client, the person who is paying for the room for many nights, should be the one who gets to put the air conditioning to the most comfortable temperature.
This didn’t happen fo the first 3 nights!
It was a one on one with the maintenance person and the night shift supervisor. For three consecutive nights!
An absolute nightmare!
We have been sick with cold and flu symptoms since we left that hotel.
One of the male check in people actually told me he was sick with the same symptoms I had. He had taken our luggage to the room. T
A horrible experience in a very beautiful hotel!
Comment from Hotel Management
10 Jun 2024 by Marta Bringas Gelado, Guest Experience Manager, Hotel Management
Dear Madam,Thank you for taking the time to share your feedback.It saddens us deeply to learn of the challenges you encountered with the air conditioning and the impact it had on your comfort. We are dedicated to ensuring the well-being of our guests, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable and we are committed to upholding the high standards of Gran Melia's service and amenities. Please rest assured that we take all comments seriously and strive to provide an environment that is both welcoming and refined.We hope to have the opportunity to welcome you back for a much-improved experience in the future. Warm regards,Marta Bringas Gelado, Guest Experience Manager
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 17 Mar 2024
