Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Waukegan
Posted 17 Jun 2024
Good location!
by A verified traveler
Posted 28 May 2024
The property staff is always friendly and courteous.
Comment from Hotel Management
29 May 2024 by María Estrada. Revenue Management. , Hotel Management
Dear Miss. We apreciate your opinion and we hope to see you in your next trip to the city. Have an excellent day.
by A verified traveler
Posted 30 Apr 2024
Upon initial arrival the hotel was very warm the AC was not running in our room. The temperature was 77 degrees in our room and the room was dirty. The front desk staff was made aware of the toilet being dirty. ( there was dried urine on toilet ) I asked if the area could be cleaned and staff member was disinterested and the room was not cleaned until the next day.
Comment from Hotel Management
2 May 2024 by María Estrada. Revenue Management. , Hotel Management
Dear Miss. I am sorry for any discomfort during your stay, I have reported the air conditioning issue. Verifying the information with the housekeeping department they report me that indeed they received your report at night, when checking the toilet they realized that it was not a dirt issue, but that the toilet lid is the one that due to use has a mark, we have already requested the change of it so as not to have a report for this issue again. Again I am sorry for the bad impression of our hotel, believe me that your comfort and opinion is the most important thing for us. We will use this information for continuous improvement of our service. Have a great day!
by A verified traveler
Posted 28 Apr 2024
Front desk staff was nonchalant when asked anything. Very uninterested in guest.
Comment from Hotel Management
2 May 2024 by María Estrada. Revenue Management. , Hotel Management
Dear guest, I will pass the comments to the corresponding management for the continuous improvement of our service, we offer an apology for any inconvenience generated during your stay or not having met your expectations.We appreciate your stay with us and look forward to seeing you on your next visit to the city. Have a great day!
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
1 Apr 2024 by María Estrada. Revenue Management. , Hotel Management
Apreciable huésped.A nombre de todo el equipo de Hotel Radisson Poliforum Plaza agradezco su estancia.Esperamos volver a verle pronto. !Que tenga un excelente día!
by A verified traveler
Posted 27 Mar 2024
Property is not updated too old the amenities inside the room they’re they’re way too
Use
Comment from Hotel Management
27 Mar 2024 by María Estrada. Revenue Management. , Hotel Management
Dear Guest. We appreciate your comments to help us improve our service. We are sorry if you had a bad experience. We work every day to offer you a quality service. Have an excellent day.
by A verified traveler
Posted 19 Mar 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by María Estrada. Revenue Management. , Hotel Management
Estimado huésped.A nombre de todo el equipo de Hotel Radisson Poliforum Plaza agradezco su estancia.Esperamos volver a verle pronto. !Que tenga un excelente día!
by A verified traveler
en general bien, restaurante pésimo
Posted 16 Mar 2024 on Hotelsgenial! fuimmos a una competencia de gimnasia de mi hija, lamentablemente no nos pod[iamos quedar en el lugar más de una noche, en general excelente el hotel. la comida deja mucho que desear y salvo la atención de Norma en el restaurante te tratan como si les pidieras regalado algo... en general el restaurante mal, muy mal lo unico que se puede rescatar de ahí es Norma la mesera que nos hizo más ligera la noche al cenar
Comment from Hotel Management
19 Mar 2024 by María Estrada. Revenue Management. , Hotel Management
Estimado huésped muchas gracias por su visita, he pasado los comentarios a gerencia de restaurante. Trabajamos día con día para brindarle la mejor de las experiencias. Espero nos brinde la oportunidad de servirle en su futura visita a la ciudad, no dude en ponerse en contacto con nosotros si hay algo en lo que podamos apoyarle.
by A verified traveler
Nice and Comfort stay
Posted 1 Mar 2024 on HotelsEverything was great!
Restaurant service at lunch time was slow but buffet breakfast was excellent!
Comment from Hotel Management
5 Mar 2024 by María Estrada. Revenue Management. , Hotel Management
Dear guest we apreciate your opinion, we hope to see you soon again. Have an excellent day
by A verified traveler
Posted 28 Feb 2024
I like the fact that the AC works an when you enter the room is not hot is just cold
Comment from Hotel Management
29 Feb 2024 by María Estrada. Revenue Management. , Hotel Management
Dear guest, thank you very much for your comments, we hope to see you in the future. We are here to serve you, have a great day!
