Ratings based on 306 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2023
by A verified traveler
Posted 3 Sep 2023 on Orbitz
Room did not have shower head, floor mat/towel for shower was not provided, wifi internet did not reach our room, does not come with fridge and safe. I did inform reception the shower head was missing from room and maintenance was sent 3 hrs later to add a shower head instead of changing us rooms. Will not stay here again
by A verified traveler
Posted 27 Jul 2022
The original room i booked had no A/C. So i upgraded at the time of arrival for an additional fee. There was no hot water for 2 days of my 7 day stay. The TVs need to be upgraded. Rooms were not throughly cleaned daily. I won’t be coming back to this hotel
by A verified traveler
Good location
Posted 6 Jun 2021 on HotelsNice clean and affordable
by A verified traveler
Five star
Posted 8 Jun 2020 on HotelsGreat service, clean rooms.
Comment from Hotel Management
2 Jul 2020 by Servicio a Huespes, Hotel Management
Muchas gracias por sus comentarios,
Estamos encantados de ser los anfitriones de su estancia. Gracias por su preferencia.
by A verified traveler
Poor service
Posted 7 Feb 2020 on HotelsI stayed at this hotel last week and was under the impression based on the price I paid and the information on Hotels.com that the breakfast was included in the stay. I was only able to make the breakfast one day and after I serve myself a spoonful of eggs and a piece of bread I was told by the staff that I was not able to be there and that there was a 70 peso charge. I was confused as there was pretty much no food remaining at the time that I came into the dining area.I was confused as there was pretty much no food remaining at the time that I came into the dining area and that information about a charge was not disclosed on the website, nor was there any notification inside the room of the charge.
by A verified traveler from Miami, FL
Posted 3 Feb 2020
The first thing you spot as soon as you come into your room is that flushing toilet paper is not allowed!! Sheets had stains and the was one mini blanket in a bag in the closet. Walls are very thin and the hotel becomes very noisy which make impossible to sleep. Upon arrival no ID was requested, we did an early check inn and no one asked us why.
by A verified traveler
Posted 19 Jan 2020
Locación agradable, habitaciones comoda, lo único malo es que se me iba el agua caliente :(
by A verified traveler
Posted 5 Nov 2019
by A verified traveler
Posted 23 Oct 2019 on Hotels
