Ratings based on 994 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Loved everything about our stay at this hotel, the room was perfect and spacious, the breakfast buffet was delicious as well as the food at a restaurant/bar they have at the roof top that gives an amazing view to the city. There is a casino right next to the hotel. parking is really easy access. The staff is super fast,efficient and extremely welcoming. Not to mention is really family friendly. Room service is 10/10. Definitely staying here the next time I come
by A verified traveler
Posted 7 Apr 2024
Amazing staff and very helpful
by A verified traveler
Posted 11 Mar 2024
Only thing good is the location. Room was super hot when we arrived, they came to check the ac but didnt do much. Called lobby at around 11pm for someone to come check ac and they sent someone but didnt tell us anything it was 1 am and room was still very hot. It finally was fixed but than at 3 am it stopped and got super hot. They changed us to a diff room at 3:30am and the new room was hot also. I seriously thinj they have an ac issue that needs to improve. The hallways were also hot. I would not stay here again.
Comment from Hotel Management
13 Mar 2024 by karina zapien, Hotel Management
We feel sorry about the situationwe have already taken action on the problem to prevent it from happening again
by A verified traveler
Great location.
Posted 14 Nov 2023 on HotelsWe have stayed at this hotel for a few years. The hotel is located at an excellent location. There are a few suggestions to improve the service. Full service elevators were not working. Only one elevator was working for a couple of days. Then, the other elevator stopped working. Options available were the stairs and the service elevator. No phones were available in the rooms. The air conditioner was blowing air like a regular fan. Update furniture in the restaurant. The breakfast was great. It never disappoints.
by A verified traveler
Posted 14 Nov 2023
These property needs a lot of updates
by A verified traveler
Posted 9 Oct 2023 on Hotels
Comment from Hotel Management
16 Oct 2023 by karina zapien, Hotel Management
Agradecemos sus comentarios, son muy importantes para nosotros!!
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
10 Aug 2023 by karina zapien, Hotel Management
Agradecemos tu calificacion, es muy importante para nosotros!!
by A verified traveler
Posted 6 Jul 2023 on Hotels
Comment from Hotel Management
14 Jul 2023 by karina zapien, Hotel Management
Gracias por su valoracionEstamos a la orden!!
by A verified traveler
Not so good, but the food was great..!
Posted 6 Jul 2023 on HotelsNot so good….No hot water, TV did not work. But, the food in the restaurants was great…..!
Comment from Hotel Management
14 Jul 2023 by karina zapien, Hotel Management
Agradecemos sus comentarios, abordaremos el tema que nos menciona para evitar se repitaEstamos a sus ordenes!!
by A verified traveler
Posted 28 Jun 2023 on Orbitz
Very clean
Comment from Hotel Management
29 Jun 2023 by karina zapien, Hotel Management
Hola Gerardo, nos gustaria saber mas acerca de tu experiencia, es importante para nosotros¡Estamos a tus ordenes!
