Ratings based on 617 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Beautiful, clean and very friendly staff
by A verified traveler
Posted 25 Mar 2024
No sabían que deben facturar estancias de Expedia
by A verified traveler
Posted 17 Feb 2024 on Hotels
by A verified traveler
Posted 21 Jan 2024 on Hotels
by A verified traveler
Ok stay
Posted 20 Dec 2023 on HotelsGood overall experience. Breakfast buffet was better becore
by A verified traveler
Posted 13 Dec 2023
Good service good food clean
by A verified traveler
Posted 4 Dec 2023
I like this hotel its food is diverse and service was from people well trained.
by A verified traveler
Posted 4 Dec 2023
Services
by A verified traveler
Posted 10 Oct 2023 on Orbitz
I'm never sure how to rate a hotel. This was a super nice hotel, and for us it was 5 stars, but it's not the Paris Ritz. We couldn't have been more pleased with our room. Lots of space, clean, wonderful bathroom with a big shower. We loved the Chalon restaurant, excellent food and service. The big indoor pool was a great place to relax. All the staff were more than friendly and helpful. Flip side, they were switching out their WiFi equipment and there were a number of inopportune outages, like when I was ready to check in for my return flight. The faucet in the bathroom sink was loose. The ironing board was broken. It's tricky to get there if you're coming from the south on Adolfo López Mateos Boulevard. U-turns are tricky and traffic can be crazy during the day. And there's not much to see or do in the immediate area. Aside from that, we still give it 5 stars and would definitely stay there again.
Comment from Hotel Management
10 Oct 2023 by HOLIDAY INN & SUITES , Hotel Management
A pleasure to receive you. Thanks for your preference.
by A verified traveler
Posted 12 Sep 2023
Very good
Comment from Hotel Management
4 Oct 2023 by HOLIDAY INN & SUITES , Hotel Management
Thanks for your preference
