Ratings based on 792 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
I have been here twice and has not disappointed me.
Comment from Hotel Management
29 Apr 2024 by EG, Hotel Management
Buen diaGusto en saludarleAgradecemos el tiempo para hacernos llegar su valoraciónExcelente díaSaludos
by A verified traveler from Bedford
Posted 17 Mar 2024
As always Marriott sets the standards on courtesy and clean well kept Hotels.
Great service at front desk
Comment from Hotel Management
19 Mar 2024 by EG, Hotel Management
Good dayThanks for your commentsRegards
by A verified traveler
Posted 2 Mar 2024
Good
Comment from Hotel Management
13 Mar 2024 by eg, Hotel Management
Buen diaAgradecemos su valoración y trabajaremos en mejorarSaludos
by A verified traveler
Great location
Posted 25 Jan 2024 on HotelsThe location of this hotel is perfect. It is right next to the feria de Leon. Starbucks and Oxxo right around the corner as well. They have good blackout curtains so you can sleep well and the bed is comfortable. The breakfast at the hotel's restaurant is good and the hotel is clean. The problem I had is with the shower. The showers have no door or curtain (it is one of those half glass design doors that only covers part of the shower). It is a horrible design and water completely floods the bathroom whenever you shower. In my room there was no way to turn the shower on without getting the floor completely soaked. I ended up having to turn the water off while I used the soap and shampoo, then turn it on super quickly again to try to rinse off without flooding the place. For as expensive as this hotel is, you would think that you could take a nice shower, but no. I also didn't think the air conditioning worked that well. They have air conditioning and I heard the air coming out, but it didn't cool very well. I finally put it on the lowest possible setting and I still felt hot at night. Unless you want to be next to the fair, I'd recommend that you save some money and find a different hotel where you can take a shower and control the air.
Comment from Hotel Management
6 Feb 2024 by EG, Hotel Management
Buen diaLamentamos los inconvenientes presentados durante su estanacia y se estara trabajando para prevenir estas situacionesSaludos
by A verified traveler
Posted 14 Dec 2023 on Hotels
Comment from Hotel Management
2 Feb 2024 by EG, Hotel Management
Buen diaAgradecemos el tiempo para darnos su comentarioExcelente diaSaludos
by A verified traveler from Lancaster
Posted 30 Nov 2023
Fine hotel. Very quiet room even though there is a busy street outside. Front desk staff and housekeeping staff were good. Restaurant options in walking distance are meager, so we wished the hotel had a better full service all day restaurant and room service. There is a breakfast. Having a fridge in the room was a plus. The suites also have a microwave. There is a full service grocery store across the street and a mini-market next door. The street designs mean that your ride in and out can be longer than you'd like, in order to deal with no left turn issues, causing a loop around. Pool was good.
Comment from Hotel Management
30 Nov 2023 by eg, Hotel Management
Good Morning Mr JamesThanks for your comments, we really appreciateRegards
by A verified traveler
Posted 30 Nov 2023
The daily breakfast buffet had dirty plates. Really gross.
Comment from Hotel Management
30 Nov 2023 by eg, Hotel Management
Good dayThans for your comment, this will be sent to the restaurant department to take an actionRegards
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by eg, Hotel Management
Buen díaGusto en saludarleAgradecemos su valoraciónSaludos
by A verified traveler
Will Come Again
Posted 16 Nov 2023 on HotelsHotel is clean, modern and staff is very friendly. Great proximity to areas of interest.
Comment from Hotel Management
17 Nov 2023 by eg, Hotel Management
Good Afternoon Mr FranciscoThanks for your comments,Hope to see you againRegards
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by EG, Hotel Management
Buen díaGusto en saludarleAgradecemos su valoraciónExcelente día
