Ratings based on 146 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Good location, comfortable, but a little noisy at night as our room was above the bar area
by A verified traveler
Posted 4 Dec 2023
Great location!
by A verified traveler
Posted 21 Sep 2023 on Hotels
verry good
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
A nice surprise
Posted 24 Jul 2023 on HotelsHotel is located just 7 min walk from both train station and the old centre of Leoben. The check-in was fast, room is spacious and quite with a nice view. It was a pleasant surprise to discover a 50m outside pool and indoor spa facilities (several saunas and air bubble spa pools), all included with your stay. The staff was friendly.
by A verified traveler
Let down by rude staff and restaurant
Posted 28 Jul 2022 on HotelsAs far as the room goes, it was fine, clean, albeit a little basic for this price point. Bed was a little hard and furniture needs updating. Disappointing parking is charged (8 EUR) considering the location and basic rough grass / gravel parking.
However, main issue and reason for this poor review is down to the frankly rude and abrupt receptionist when checking out. All down to a dispute over meal charges for supposedly my dinner included room rate. When seated in the restaurant I asked the server if there was a set menu etc. for my dinner included room rate, she wasn't sure but would check. Nearly 20mins later I eventually got an answer that I could order from the set menu or a la carte, surprised I double checked this and she again confirmed whatever the bill amount it would be deducted from my bill at check out. Meal itself was ok if nothing special but the service was incredibly slow for a half empty restaurant.
At check out I was then presented the bill for last nights meal, I politely stated my room had dinner included and received a response of 'NO, you must pay'. I then showed my email confirmation with 'dinner included' and ensued a near 20min battle with the receptionist. Who eventually said ok we deducted 35 EUR but you must pay the rest. I told her I'd checked this with the server and round in circles we went. Eventually after a huge amount of frustration she slung my bill at me and said 'ok, goodbye'. Very poor customer service, I won't be staying again!
Comment from Hotel Management
1 Aug 2022 by Lisa Fritz, Hotel Management
Dear Oliver,
thank you for your feedback.
Your`re right, the booked rate includes the breakfast buffet as well as our FLEX-half board, which means a credit of € 35,00 per person and day. You can use the credit flexible for all bars and restaurants in our house. Consumptions above those 35 euro credit are charged automatically and need to be paid at the check out. There must have been a misunderstanding at the restaurant, so we did not charge the extra costs. Sorry for that. We hope you enjoyed your stay and would be happy to welcome you again in our hotel. Best regards, your team from Asia Hotel & Spa Leoben
by A verified traveler
Posted 7 Jul 2022
One of the nicest places in Leoben. Beautiful grounds and easy access to everything.
Comment from Hotel Management
18 Jul 2022 by Lisa Fritz, Hotel Management
Thank you for your feedback - We are pleased that you enjoyed your stay and would be happy to welcome you in our house soon.
Asia Hotel & Spa Leoben
by A verified traveler
Posted 31 Mar 2022
by A verified traveler from Redondo Beach
Posted 28 Mar 2022
by A verified traveler from Redondo Beach
Posted 26 Mar 2022
On a large park like location with river running by. Easy walk to main square.
