Ratings based on 149 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
A very nice place. Comfortable bed, convenient to downtown and Tanglewood and a nice breakfast.
by A verified traveler
Posted 10 Jun 2024
Great stay!
Comment from Hotel Management
11 Jun 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
We are so happy that you enjoyed your stay with us. We hope that you stay with us again soon.
by A verified traveler
Posted 8 Jun 2024
This our second stay in this property. Our room was quite large and we had the lovely balcony overlooking the trees. The Constance is accessible to most of Lenox. The two recommendations would be to have some protein at breakfast, ie eggs, cheese instead of the foods that were laden with sugar and carbs. Also, the lobby noise at night was quite loud; We experienced the piano being played at 10:45pm. We had a hard time getting back to sleep.
Comment from Hotel Management
11 Jun 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review. We are happy that you enjoyed your stay with us and do apologize for the noise issue in the lobby at The Constance. We will make sure the staff is more aware of other guests and the time if a guest decides to play the piano.
by A verified traveler
Posted 1 Jun 2024
This was the best stay we have had in a hotel in a very long time. We were at The Constance for four nights. May 13th with checkout Friday morning, May 17, 2024. The building is very old, and it had a lot of charm and character. Comfortable front porch with plenty of seating, and tables and chairs for your use. There was also a quaint parlor with chairs, couches, fireplace, and piano to the right of the front desk where we spent a rainy afternoon catching up on our reading.
The rooms were very accommodating with updated bathrooms, plenty of closet space, and Roku TV. Our bed was very comfortable with full size pillows.
When speaking to the staff, it was like speaking with old friends. They are all personable and make you feel like this is your home.
Breakfast at The Constance was excellent. No eggs, but they had everything else. Bagels, muffins, coffee, tea, juice, granola, fresh blueberries and Chobani Yogurt. Everything was there for you to enjoy, just like at home.
Comment from Hotel Management
6 Jun 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
We are thrilled that you enjoyed your stay with us, and we appreciate your feedback. We hope you have the opportunity to come back again.
by A verified traveler from Maple Glen
Posted 27 May 2024
Always a very nice stay at the Constance. Great location and very nice staff
Comment from Hotel Management
28 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
We are happy to hear that you enjoyed your stay with us.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review. We hope you have an opportunity to stay with us again.
by A verified traveler
Posted 21 May 2024
😊
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Happy to see that your stay with us left you all smiles.
by A verified traveler
Posted 20 May 2024
Lovely historic house, walkable to shops and restaurants.
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
So happy to hear you enjoyed a stroll through the heart of downtown Lenox. We hope you will be able to stay with us again.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review. We hope you will be able to stay with us again soon.
by A verified traveler
Posted 17 May 2024
Pleasant stay-reasonably priced
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay with us.
