Ratings based on 146 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
This was the best stay we have had in a hotel in a very long time. We were at The Constance for four nights. May 13th with checkout Friday morning, May 17, 2024. The building is very old, and it had a lot of charm and character. Comfortable front porch with plenty of seating, and tables and chairs for your use. There was also a quaint parlor with chairs, couches, fireplace, and piano to the right of the front desk where we spent a rainy afternoon catching up on our reading.
The rooms were very accommodating with updated bathrooms, plenty of closet space, and Roku TV. Our bed was very comfortable with full size pillows.
When speaking to the staff, it was like speaking with old friends. They are all personable and make you feel like this is your home.
Breakfast at The Constance was excellent. No eggs, but they had everything else. Bagels, muffins, coffee, tea, juice, granola, fresh blueberries and Chobani Yogurt. Everything was there for you to enjoy, just like at home.
by A verified traveler from Maple Glen
Posted 27 May 2024
Always a very nice stay at the Constance. Great location and very nice staff
Comment from Hotel Management
28 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
We are happy to hear that you enjoyed your stay with us.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review. We hope you have an opportunity to stay with us again.
by A verified traveler
Posted 21 May 2024
😊
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Happy to see that your stay with us left you all smiles.
by A verified traveler
Posted 20 May 2024
Lovely historic house, walkable to shops and restaurants.
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
So happy to hear you enjoyed a stroll through the heart of downtown Lenox. We hope you will be able to stay with us again.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review. We hope you will be able to stay with us again soon.
by A verified traveler
Posted 17 May 2024
Pleasant stay-reasonably priced
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay with us.
by A verified traveler
Posted 16 May 2024
Everyone was very nice. We only wished the breakfast started at 7:30.
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us feedback as it helps us with the guest experience. We will take the breakfast time into serious consideration because we know there are always early risers. We hope to see you again soon.
by A verified traveler
Posted 16 May 2024
Delightful historic home in heart of Lenox
Comment from Hotel Management
21 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
We are pleased you enjoyed your stay with us and thank you for taking the time to leave us a review. We hope you have an opportunity to stay with us again soon.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Beth Nackoul, Assistant General Manager, Hotel Management
Thank you for taking the time to leave us a review. We hope to see you again soon.
