Ratings based on 238 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
I had 2 nights booking but I only stayed 1 night as it wasn’t a comfortable place to stay
Comment from Hotel Management
2 Jun 2024 by Reception, Hotel Management
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards
by A verified traveler from Brampton
Posted 26 Apr 2024
Ok
Comment from Hotel Management
13 May 2024 by Reception, Hotel Management
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards
by A verified traveler from Santa Cruz
Posted 7 Feb 2024
Perfectly fine for a one night stay while passing through. Price is good and the common areas/staff are nice. The room itself was a bit rundown. Overall a pleasant stay but nothing fancy!
Comment from Hotel Management
13 Feb 2024 by Reception, Hotel Management
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards
by A verified traveler
Posted 2 Jan 2024 on Hotels
nessun parcheggio
Comment from Hotel Management
29 Jan 2024 by Reception, Hotel Management
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards
by A verified traveler
Posted 25 Dec 2023 on Hotels
Comment from Hotel Management
29 Jan 2024 by Reception, Hotel Management
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Reception, Hotel Management
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards
by A verified traveler
Terrible location and address
Posted 25 Oct 2023 on HotelsThe location address was not matched with GPS. It took more then 30 minutes to find hotel located in next to address shown in GPS and terrible one way road and hard to find the parking spot and my rental car tire was wrecked do to narrow parking space.
I will not stay at this property at all. Never.
Comment from Hotel Management
13 Nov 2023 by Reception, Hotel Management
Dear,We thank you for taking the time to write to us following your stay at ibis Leiria Fatima. We regret that the service has not been up to your expectations, so please accept our sincere apologies. Ibis hotels always wish to provide the best quality of service in their stay; consequently, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us.Once again, we appreciate your comments and hope to regain your confidence during an upcoming stay. In the expectation of welcoming you soon, please accept our best wishesBest regards
by A verified traveler
Posted 23 Oct 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Reception, Hotel Management
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards
by A verified traveler
Posted 19 Oct 2023
The staff was very helpful - since I don't speak much Portuguese, they were able to communicate in English which was a plus - they were great! My room was comfortable and I felt safe in the area, so I walked quite a bit around to interesting sites and places to eat. I would stay there again if I was to visit Leiria in the future.
Comment from Hotel Management
13 Nov 2023 by Reception, Hotel Management
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards
by A verified traveler
Posted 8 Oct 2023 on Hotels
Good service but hard spot to get to
Comment from Hotel Management
15 Oct 2023 by Reception, Hotel Management
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards
