Ratings based on 269 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Inside the property another world, the hotel staff super excellent
by A verified traveler
Posted 6 May 2024
It was a pleasant stay.
by A verified traveler
A very welcome stay at Eurostar
Posted 18 Feb 2024 on HotelsLovely reasonably-priced apartment-hotel along the Lis River in Leiria. The staff was wonderful and made us feel very welcome. Our room was spacious with a view of the castle - we couldn't have been more pleased! We would gladly stay here again.
by A verified traveler
Lack of hospitality
Posted 6 Feb 2024 on HotelsThey have a long ways to go in terms of knowing what hospitality means. They seemed annoyed when I asked once to use the sauna that they so advertised. Ultimately, I wasn't able to use it. They seemed annoyed when I asked to have my room cleaned. Someone did come but looked equally annoyed. I understand it's not the Ritz Carlton, but come on!
Comment from Hotel Management
7 Feb 2024 by Paula Duarte, Hotel Management
Dear Ms. Ellen LeeWe are sorry that your experience was not the best. Regarding the sauna, we were unable to open it on the day you requested it due to lack of human resources. Regarding cleaning, there may have been some miscommunication, which we regret. All apartments are maintained daily, unless the guest does not want. In this case, the guest places the "do not disturb" sign on the door and the maids continue their work. Until the end of their shift, they must check whether the rooms with that notice are already available in order to not leave rooms uncleaned. We suggest that on your next visit you tell us the best time to clean your room, please. We will be very happy to welcome you back. Best regards. Paula Duarte
by A verified traveler
Posted 13 Jan 2024
Great property - nice breakfast
by A verified traveler
Posted 7 Aug 2023 on Hotels
Very large room. The breakfast was not very good. Lots of dining options close to the hotel.
by A verified traveler from Wilmington
Posted 16 Apr 2023
Really really spacious, large. Well connected. Short distance to everything. Parking is good and secure.
by A verified traveler
Posted 7 Apr 2023
I liked everything about it
by A verified traveler
Posted 30 Sep 2022
It was obvious that they tried to give the property a cosmetic “facelift” but it was skin deep. The things that mattered such as good pillows, quality toiletries, good shower and water pressure and most importantly cleanliness were very disappointing. The bottle of wine was left unopened because I was so disappointed with the quality of things and cleanliness that I was leery about drinking that wine. Breakfast was decent but hot dishes were not being replenished fast enough which I why I ended up not having any. Location is excellent too bad there was major construction work nearby the property and there’s a skating park right in front of the hotel where youth gathers until 2 am skating and making mound noises which their windows are not able to filter out. Nothing VIP about this hotel.
Comment from Hotel Management
18 Jan 2023 by Paula Duarte, Hotel Management
Dear Mr. Hee. Thank you for your comment, which deserved our best attention. We are sorry that your impression of our space was not the best. We are working to improve our offer. Looking forward to a future visit. Best regards. Paula Duarte
by A verified traveler
Posted 17 Sep 2022
The hotel is Ok. The free underground parking is convenient. The rooms are large and clean, in fact it more like a one bedroom apartment, the free breakfast is excellent. On thee other hand the outside was really disappointing. The views from our third floor windows were on a roof with dirty air conditioning units and another tower like ours. The street outside was kind of run down area with closed dusty windows. Also the elevator windows from the hotel need a good cleaning that other give you a nice view of a castle on the hill.
Comment from Hotel Management
18 Jan 2023 by Paula Duarte, Hotel Management
Dear Ilya Serdukov. It is with great satisfaction that we note that the stay, in general, was to your liking. We are sorry that the area where our hotel is located is not the most beautiful in the city. We hope to welcome you back soon! Best regards, Paula Duarte
