Ratings based on 312 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Ella (Guest Relations Agent), Hotel Management
Lieber Philipp, herzlichen Dank für Deine erstklassige Bewertung.Dein Dream Team freut sich sehr darüber.Wir freuen uns auf Deinen nächsten Besuch!Traumhafte Grüße,EllaGuest Relations Agent
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
31 Jan 2024 by Ella (Guest Relations Agent), Hotel Management
Lieber Timo, wir freuen uns sehr über konkretes Feedback und sind offen für Verbesserungsvorschläge! Nur mit Deiner Hilfe können wir noch besser werden. Sende uns sehr gerne Deine Ideen per E-Mail.Wir freuen uns von Dir zu hören!Traumhafte Grüße,EllaGuest Relations Agent
by A verified traveler
Posted 27 Oct 2023 on Hotels
Comment from Hotel Management
31 Oct 2023 by Ella (Guest Relations Agent), Hotel Management
Lieber Uwe, wir freuen uns sehr über konkretes Feedback und sind offen für Verbesserungsvorschläge! Nur mit Deiner Hilfe können wir noch besser werden. Sende uns sehr gerne Deine Ideen per E-Mail.Wir freuen uns von Dir zu hören!Traumhafte Grüße,EllaGuest Relations Agent
by A verified traveler
Satisfactory
Posted 5 Oct 2023 on HotelsOut of city location was perfect for our purposes of touring both the city and surrounding areas; Good value accommodation.
Comment from Hotel Management
6 Oct 2023 by Ella (Guest Relations Agent), Hotel Management
Dear Keith,thank you for your great review. We are happy to hear that we were able to meet your expectations.We hope to see you back soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 24 Jul 2023 on Hotels
Comment from Hotel Management
26 Jul 2023 by Ella (Guest Relations Agent), Hotel Management
Dear Marc,we welcome feedback that will help us improve and are open to your suggestions!Maybe you could elaborate on your review and send us your ideas by email - it would be greatly appreciated!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 29 Jun 2023 on Wotif
The check in was strange - no front office, no entry before 3 . The room was small with a very low ceiling that I whacked my head on the middle of the night. No air conditioning. No refrigerator. Nowhere to put clothes as there was no cupboard. Room very tiny.
Comment from Hotel Management
30 Jun 2023 by Ella (Guest Relations Agent), Hotel Management
Dear Anthony,thank you for taking the time to share your feedback. We value your opinion and are sorry that our hotel concept didn't match your expectations during your stay with us. Everything we do is geared around giving you the perfect night's sleep and offering you great comfort without any frills to keep the price low.We hope you will give us another chance and stay with us again.Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 23 Jun 2023
I have nothing good to say
Comment from Hotel Management
26 Jun 2023 by Ella (Guest Relations Agent), Hotel Management
Dear Peter,we welcome feedback that will help us improve and are open to your suggestions!Maybe you could elaborate on your review and send us your ideas by email - it would be greatly appreciated!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 21 Jun 2023 on Hotels
Zimmer war nicht gereinigt.
Ersatz dauerte ewig, da Hotline nicht erreichbar.
Comment from Hotel Management
23 Jun 2023 by Ella (Guest Relations Agent), Hotel Management
Lieber Frank,vielen Dank für Deine offenen Worte.Sehr gerne möchte ich mich bei Dir entschuldigen, dass Du Dein Traumzimmer nicht wie erwartet vorgefunden hast. Wir geben immer unser Bestes, in Deinem Fall ist uns ein Fehler bei der Zimmerkontrolle unterlaufen. Unter 089 / 90429870 stehen wir Dir jederzeit zur Seite.Wir freuen uns sehr, wenn Du uns eine zweite Chance gibst.Traumhafte Grüße,EllaGuest Relations Agent
by A verified traveler
Posted 16 Jun 2023 on Hotels
Comment from Hotel Management
19 Jun 2023 by Ella (Guest Relations Agent), Hotel Management
Dear Duncan,thank you for your excellent review. Your Dream Team is happy to hear that you enjoyed your stay.We look forward to welcoming you back soon!Gorgeous greetingsEllaGuest Relations Agent
by A verified traveler
Posted 21 May 2023 on Hotels
Comment from Hotel Management
23 May 2023 by Ella (Guest Relations Agent), Hotel Management
Dear Bethany,thank you for your great review. Your Dream Team is happy to hear that you enjoyed your stay.We look forward to welcoming you back soon!Gorgeous greetingsEllaGuest Relations Agent
