Ratings based on 379 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
really nice, quiet and very good value.
Comment from Hotel Management
26 Apr 2024 by Hotel Villa Toskana, Hotel Management
Dear Jasdeep,Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay, had a good time here and hope to see you again very soon.Best regards,Hotel Villa Toskana
by A verified traveler
Posted 20 Mar 2024 on Hotels
Comment from Hotel Management
26 Mar 2024 by Hotel Villa Toskana, Hotel Management
Lieber Markus, vielen Dank für die tolle Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus LeimenIhr Team der Villa Toskana
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Hotel Villa Toskana, Hotel Management
Lieber Said, lieben Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie einen schönen Aufenthalt bei uns hatten und alles Ihren Erwartungen entsprochen hat. Bis zum nächsten Mal! Ihr Team der Villa Toskana
by A verified traveler from Picking
Posted 2 Oct 2023
We switched to this hotel last minute for a 4 night stay at the end of a busy 2 week vacation because it was just on the outskirts of Heidelberg and the property looked very nice and relaxing based on the pictures and description. The hotel was in an area with some sort of warehouses and such, certainly not very attractive or appealing.
It did state that the pool was closed for renovations but the spa and sauna area was open.
Our room was fine except for the noisy air conditioning. We switched rooms after 1 night and that was better.
Our view was the hoarding and scaffolding of the pool construction, so we couldn’t enjoy that.
Went to the sauna area in the basement, one of the saunas was out of service and the others were too bright. There was a convention next door and you could hear them cheering and carrying on from the sauna, we left.
Breakfast was a short walk to the grocery store bakery since we were not about to pay 24 euros per person for breakfast. We spent a total of 58 euros for 4 days of breakfast that would have cost us 192 euros at the hotel.
The parking lot seemed to always be full but we never saw anyone walking around the grounds or hanging out in the bar area. We went to their restaurant for 1 dinner, and again there were only a few tables of guests.
The only place that definitely was busy was the Vin Villa wine bar, but I’m thinking that was probably the convention crowd since they seem to know each other.
Ok for 1 night, but not more.
Comment from Hotel Management
5 Oct 2023 by Hotel Villa Toskana, Hotel Management
Dear Peggy,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.When the hotel is very busy, parking may become scarce. Our staff will be happy to give you tips on where to park next time.We are also sorry that you feel the breakfast price is not reasonable. This is due to the fact that we use regional and high quality products for our buffet. Sincerely,Hotel Villa Toskana
by A verified traveler
Posted 28 Sep 2023 on Hotels
by A verified traveler
Posted 18 Sep 2023 on Hotels
by A verified traveler
Posted 17 Sep 2023
The staff was rude and didn't want to be at work. We arrived at the hotel late Friday afternoon for a one night stay. The photos online are deceiving. The hotel in reality is much smaller and right in the middle of the city. Not a nice area of the Leimen. DIFFICULT PARKING! The room we were given didn't have any air-conditioning and the small fan in the corner didn't work without a remote. The remote was missing so we asked the front desk for the remote and the staff informed us that we needed to pay an upgrade to use the fan! We went to dinner which was a buffet and okay. The wait staff and bartender were just as rude as the rest of the staff but the food was okay. Once we got to the room, it was even hotter than before. I went back to the reception and the only kind employee in the entire hotel, Annabelle, helped me, and moved my mom (almost 90) and I to another room with air-conditioning at no charge! Breakfast was a buffet and also okay. No staff greeted us or offered to help. Villa Toskana is a disappointment. Stay elsewhere!
Comment from Hotel Management
18 Sep 2023 by Das Team der Villa Toskana, Hotel Management
Sehr geehrte Stephanie,es tut uns leid zu lesen, dass Sie mit Ihrem Aufenthalt trotz aller Bemühungen unsererseits nicht zufrieden waren. Sie haben ein Zimmer der Kategorie Superior gebucht und diese Zimmer haben eindeutig keine Klimaanlage, daher verstehen wir nicht, wie Sie davon ausgehen konnten, eine zu haben. Nach dem Zimmertausch waren Sie mit allen anderen Leistungen zufrieden. Wir entschuldigen uns in aller Form, wenn die Mitarbeiter Ihnen nicht genügend Aufmerksamkeit geschenkt haben, dies ist definitv nicht der Standard unseres Hauses.Mit freundlichen Grüßen
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Posted 23 Jul 2023 on Hotels
