Ratings based on 375 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
really nice, quiet and very good value.
Comment from Hotel Management
26 Apr 2024 by Hotel Villa Toskana, Hotel Management
Dear Jasdeep,Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay, had a good time here and hope to see you again very soon.Best regards,Hotel Villa Toskana
by A verified traveler from Picking
Posted 2 Oct 2023
We switched to this hotel last minute for a 4 night stay at the end of a busy 2 week vacation because it was just on the outskirts of Heidelberg and the property looked very nice and relaxing based on the pictures and description. The hotel was in an area with some sort of warehouses and such, certainly not very attractive or appealing.
It did state that the pool was closed for renovations but the spa and sauna area was open.
Our room was fine except for the noisy air conditioning. We switched rooms after 1 night and that was better.
Our view was the hoarding and scaffolding of the pool construction, so we couldn’t enjoy that.
Went to the sauna area in the basement, one of the saunas was out of service and the others were too bright. There was a convention next door and you could hear them cheering and carrying on from the sauna, we left.
Breakfast was a short walk to the grocery store bakery since we were not about to pay 24 euros per person for breakfast. We spent a total of 58 euros for 4 days of breakfast that would have cost us 192 euros at the hotel.
The parking lot seemed to always be full but we never saw anyone walking around the grounds or hanging out in the bar area. We went to their restaurant for 1 dinner, and again there were only a few tables of guests.
The only place that definitely was busy was the Vin Villa wine bar, but I’m thinking that was probably the convention crowd since they seem to know each other.
Ok for 1 night, but not more.
Comment from Hotel Management
5 Oct 2023 by Hotel Villa Toskana, Hotel Management
Dear Peggy,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.When the hotel is very busy, parking may become scarce. Our staff will be happy to give you tips on where to park next time.We are also sorry that you feel the breakfast price is not reasonable. This is due to the fact that we use regional and high quality products for our buffet. Sincerely,Hotel Villa Toskana
by A verified traveler
Posted 28 Sep 2023 on Hotels
by A verified traveler
Posted 18 Sep 2023 on Hotels
by A verified traveler
Posted 17 Sep 2023
The staff was rude and didn't want to be at work. We arrived at the hotel late Friday afternoon for a one night stay. The photos online are deceiving. The hotel in reality is much smaller and right in the middle of the city. Not a nice area of the Leimen. DIFFICULT PARKING! The room we were given didn't have any air-conditioning and the small fan in the corner didn't work without a remote. The remote was missing so we asked the front desk for the remote and the staff informed us that we needed to pay an upgrade to use the fan! We went to dinner which was a buffet and okay. The wait staff and bartender were just as rude as the rest of the staff but the food was okay. Once we got to the room, it was even hotter than before. I went back to the reception and the only kind employee in the entire hotel, Annabelle, helped me, and moved my mom (almost 90) and I to another room with air-conditioning at no charge! Breakfast was a buffet and also okay. No staff greeted us or offered to help. Villa Toskana is a disappointment. Stay elsewhere!
Comment from Hotel Management
18 Sep 2023 by Das Team der Villa Toskana, Hotel Management
Sehr geehrte Stephanie,es tut uns leid zu lesen, dass Sie mit Ihrem Aufenthalt trotz aller Bemühungen unsererseits nicht zufrieden waren. Sie haben ein Zimmer der Kategorie Superior gebucht und diese Zimmer haben eindeutig keine Klimaanlage, daher verstehen wir nicht, wie Sie davon ausgehen konnten, eine zu haben. Nach dem Zimmertausch waren Sie mit allen anderen Leistungen zufrieden. Wir entschuldigen uns in aller Form, wenn die Mitarbeiter Ihnen nicht genügend Aufmerksamkeit geschenkt haben, dies ist definitv nicht der Standard unseres Hauses.Mit freundlichen Grüßen
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Posted 23 Jul 2023 on Hotels
by A verified traveler
Posted 28 Jun 2023
This is a strange hotel! Although the advertising shows that it is in the country, it actually is in the middle of a light industrial area (including a large cement plant). The layout is chaotic (everyone got lost all the time). It is not a good fit for a single or couple or family traveling (it is set up and makes its money on large conferences): the normal menu dinner service was replaced with a buffet; and we were constantly overrun by loud conference delegates and their need to smoke everywhere. If you want air-conditioning, then you need to pay for one of the more expensive rooms. If you want the spa, then you can only use it for limited times in the afternoon. If you want to park you have to scramble for a place in the surrounding neighborhood. Rumor has it that the hotel started as a place for the business visitors for the nearby computing giant SAP, but since SAP built their own hotel, this one has had to go down market to get business from hardware store product companies and hair stylists. On the positive side: the breakfast buffet was excellent (!), and this is the only place that anyone would want to stay in this town (Leimen) which is a run-down dump. I wish I could be more positive.
Comment from Hotel Management
29 Jun 2023 by Das Team der Villa Toskana, Hotel Management
Sehr geehrter Douglass,wir bedanken uns, dass Sie sich die Zeit genommen haben, so ausführlich über Ihren Aufenthalt bei uns zu berichten. Daher nehmen auch wir uns die Zeit, darauf zu antworten. Die persönlichen Eindrücke können sehr unterschiedlich sein, daher sehen wir Ihnen die Wortwahl nach. Allerdings verbieten wir uns Unterstellungen zu unseren Kunden und Gästen. Auch werben wir in keinster Weise mit einer Lage auf dem Land. Wie überall kann es auch bei uns mal zu Engpässen kommen, dennoch sei an dieser Stelle angemerkt, dass sowohl die über 200 Parkplätze rund um die Hotelanlage als auch die Nutzung des Wellnessbereichs kostenfrei zur Verfügung stehen. Wir sind stolz, dass wir neben Alleinreisenden, Paaren und Familien auch Tagungsgäste bei uns Willkommen heißen. Unsere 24 Veranstaltungsräume bieten für jeden Anlass den passenden Rahmen. Wir hoffen, wir konnten Ihnen mit diesen Informationen behilflich sein. Mit freundlichen Grüßen
by A verified traveler
Posted 22 Jun 2023 on Hotels
