Ratings based on 893 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Nice average hotel in a great location. Fantastic rooftop swimming pool. All staff were friendly and helpful.
by A verified traveler
Posted 28 Apr 2024
Clean, friendly staff, good location, value for money
Comment from Hotel Management
2 May 2024 by Sevn Legian, Hotel Management
Hi Henry,Thank you for your feedback! We're delighted to hear that you found SEVN LEGIAN to be clean, with friendly staff, a good location, and great value for money. Providing a positive experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these aspects.If there's anything else we can do to make your stay even better or if you have any further comments or questions, please feel free to let us know. We're here to assist you and ensure that you have a memorable stay with us.Warm regards,Management SEVN LEGIAN
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Good location and value for money, clean with friendly staff
Comment from Hotel Management
2 May 2024 by Sevn Legian, Hotel Management
Hi Henry,Thank you for your positive feedback! We're delighted to hear that you found SEVN LEGIAN to have a good location and great value for money. We're glad that you found our hotel clean and that our staff was friendly during your stay.Your satisfaction is important to us, and we're pleased that we could provide you with a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back to SEVN LEGIAN in the future!Warm regards,Management SEVN LEGIAN
by A verified traveler
Posted 19 Apr 2024
by A verified traveler
Posted 22 Mar 2024
Rooftop pool bar
Comment from Hotel Management
2 May 2024 by Sevn Legian, Hotel Management
Hi Joe,Thank you for your feedback! We're glad to hear that you enjoyed our rooftop pool bar at SEVN LEGIAN. We strive to create a relaxing and enjoyable atmosphere for our guests, and we're pleased that you had a positive experience.If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon for another enjoyable visit!Warm regards,Management SEVN LEGIAN
by A verified traveler
Posted 21 Mar 2024
Pros:
Staff was amazing (anything took 5-10 min to action, from PK delivery to maintenance, everyone was positive and helpful)
Breakfast was tasty and plenty to choose from. Coffee was last two days bellow average.
Facilities were good. Pool on the roof was warm and clean and very romantic during the sunset. Bar staff was super friendly and the price was very reasonable happy hour 1 1 free drink made us to try every drink on the menu. Spa treatment was nice, very good price for hour massage and the lady knew what she is doing. Gym was average but clean.
Cons:
We had to move the rooms due to the strong dump smell and no privacy as there was a view on the other building with construction and workers around. Other room was smelling better the first day but then got the same smell and my partner had a problem to breath properly. We couldn't sleep during the whole stay and were avoiding staying in the room any longer than necessary. Also there was a mold everywhere and we assume that the AC and fan wasn't cleaned properly causing issues to breath.
I have never got a rash in my life until staying in this hotel but can't confirm or deny if it was caused by the room. We did stay during the humid season but if the hotel had any window which you could open, it would make a massive difference.
Overall we did enjoy the pros of the hotel, the price and convenient location, but we would not stay there again.
Comment from Hotel Management
2 May 2024 by Sevn Legian, Hotel Management
Hi Matt,Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you appreciated the amazing staff, tasty breakfast, and the facilities at SEVN LEGIAN. We're pleased that you enjoyed the rooftop pool during sunset, the friendly bar staff, and the reasonable prices during happy hour. Additionally, we're happy to hear that you found the spa treatment to be nice and reasonably priced.However, we sincerely apologize for the inconvenience you experienced with the room smell and lack of privacy. Your comfort is important to us, and we regret that we fell short in providing you with a satisfactory room experience. We take your feedback seriously and will address the issues you mentioned regarding the room condition and cleanliness with our team to ensure improvements are made.We appreciate your feedback and regret that your stay did not meet your expectations entirely. If you would like to discuss your experience further or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a better experience.Warm regards,Management SEVN LEGIAN
by A verified traveler
Posted 10 Mar 2024
Good size room. Polite and helpful staff. Comfortable bed and great location
Comment from Hotel Management
2 May 2024 by Sevn Legian, Hotel Management
Hi Christy,Thank you for your feedback! We're delighted to hear that you enjoyed your stay at SEVN LEGIAN. It's wonderful to know that you found the room to be a good size, the staff polite and helpful, the bed comfortable, and the location great. Your satisfaction is our priority, and we're pleased that we could provide you with a positive experience.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back soon for another enjoyable visit!Warm regards,Management SEVN LEGIAN
by A verified traveler
Posted 9 Mar 2024
Great place to stay everything in walking distance
Staff very friendly
Comment from Hotel Management
11 Mar 2024 by Management, Hotel Management
Dear Valuable Guests,Greetings from Swiss-Belinn Legian, Bali...Many thanks for taking the time to provide valuable feedback following your recent stay with us, it is much appreciated. It gives us great pleasure to know that you enjoyed your stay. I will share your kind feedback with the team and we can’t wait for your return! We hope to have another opportunity to welcome you back in the future.Regards, Management
by A verified traveler
Posted 7 Mar 2024
Staff are the best, will do everything they can to make your stay nice. Pool is great, with a view.
Rooms are average and would benefit from a renovation. Breakfast is not great
Comment from Hotel Management
11 Mar 2024 by Management, Hotel Management
Dear Valuable Guests,Greetings from Swiss-Belinn Legian, Bali...Many thanks for taking the time to provide valuable feedback following your recent stay with us, it is much appreciated. It gives us great pleasure to know that you enjoyed your stay. I will share your kind feedback with the team and we can’t wait for your return! We hope to have another opportunity to welcome you back in the future.Regards, Management
