Ratings based on 804 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The hotel is perfect, clean and modern!
Staff is always friendly and kind. Recommend this hotel to everyone!
by A verified traveler
Posted 23 Apr 2024
Location
Comment from Hotel Management
25 Apr 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Ms/Mrs. Tom, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager
by A verified traveler
Posted 21 Apr 2024
I enjoyed my stay. Great location. Great room. My only complaint would be the room had a moldy smell which I know is common in tropical climates.
Comment from Hotel Management
25 Apr 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Ms/Mrs. Christopher, We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager
by A verified traveler
Posted 14 Apr 2024
Love staying at the Mecure Legian, the staff are amazing and nothing is to much effort. Only place my family and I stay when in Bali. Thanks Mecure for an amazing time.
Comment from Hotel Management
19 Apr 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Mr/Mrs. Deborah, We very much appreciate your comments regarding your stay at the Mercure Bali Legian,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager
by A verified traveler
Posted 10 Apr 2024
The pool was cool not warm...staff lovely .
Hotel clean...good area...location.
Comment from Hotel Management
19 Apr 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Mr/Mrs. Shelley, We very much appreciate your comments regarding your stay at the Mercure Bali Legian,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Mr. Brent,We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 26 Mar 2024
Good staff service lot of thanks and enjoyed my Holidays.
Comment from Hotel Management
28 Mar 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Mr/s. Shashi, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Mr/s. Geoffrey,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager
by A verified traveler
Posted 21 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Mr/s. Trae, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.
by A verified traveler
Posted 17 Mar 2024
Needs some TLC and some deep cleaning.
Shower had a few mould patches and pool areas were showing their age with loose tiles etc (one pool area was starting a renovation as I left)
Staff are awesome and super friendly
Comment from Hotel Management
22 Mar 2024 by Sussy Rosiani - Front Office Manager , Hotel Management
Dear Mr. Steven, Greetings from Mercure Bali Legian, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations.I understand your disappointment, and I have addressed your concerns to my team member and ensure you that we have already taken appropriate action to prevent future occurrences and for our better improvement.Thank you again for sharing your experience, and we hope you will give us an opportunity to better serve you in the future.
