Ratings based on 874 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2024
Love this hotel and all the staff. They are all so friendly and helpful. Thankyou for another amazing stay xx
Comment from Hotel Management
15 Jan 2024 by management, Hotel Management
Dear Mr/Mrs Trina,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management
by A verified traveler
Posted 5 Jan 2024 on Hotels
Bigger room
Busy area
But many mosquitoes
Comment from Hotel Management
10 Jan 2024 by management, Hotel Management
Dear Mr/Mrs,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management
by A verified traveler
Posted 17 Dec 2023
The good stuff - Restaurant and housekeeping staff are impeccable. Service with a smile, able to engage guests and provide great service.
The not-so-good stuff - Front office staff are in need it training - as the face of the hotel, you would expect them to be attentive and welcoming. We experienced poor service each time with staff either on their phones and social media, or not even making eye contact when speaking to us. No block out curtains and noisy even if you are on the second level.
Overall - This is the first time I have stayed in Legian and at this property. About the property, poorly maintained with aged and deteriorating infrastructure. The lights covers at the entrance steps are a trip hazard. Pool area is quite filthy and needs a proper pressure wash, and perhaps smoking designated areas clearly marked and enforced. About Legian - Aussie Bogan paradise is an understatement - the beach was filthy with litter all along, drunk Aussies in the hoards, massage and tattoo parlours for days.
Choose your own adventure, but clearly not one for me or recommended for those with families/small kids.
Comment from Hotel Management
18 Dec 2023 by management, Hotel Management
Dear Mr/Mrs Kailesh,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management
by A verified traveler
Posted 6 Dec 2023 on Wotif
Property was clean, Bed was comfortable but Toilet is shockingly small. The sliding door is noisy and hard to open. There is no iron, or hairdryer.
Comment from Hotel Management
8 Dec 2023 by management, Hotel Management
Dear Mr/Mrs MarionWarmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future. for your information, iron and hairdryer we provide at the reception and that's free of charge for guest borrow.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management
by A verified traveler
Posted 27 Nov 2023
Good overall
Comment from Hotel Management
1 Dec 2023 by management, Hotel Management
Dear Mr/Mrs Salendra,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by management, Hotel Management
Dear Mr/Mrs Ahmed,Warmest greetings from Ibis Styles Bali Legian,Thank you so much for the rating.And we’re all looking forward to welcoming you back again soon.With warmest regards,Management
by A verified traveler
Posted 11 Nov 2023
I liked everything about my stay here. Great friendly service, great location. Very quiet. Large spacious rooms. Pool area is awesome. Breakfast great. Highly recommend this place.
Comment from Hotel Management
15 Nov 2023 by management, Hotel Management
Dear Mr/Mrs Patrick,Warmest greetings from Ibis Styles Bali Legian,We very much appreciate your comments regarding your stay at the Ibis Styles Bali Legian, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Management
by A verified traveler
Posted 8 Nov 2023
The door keys kept failing ended up with 4 keys over a 7 night stay
telephone in room was not connected
toilet would not flush and kept running all night
unable to add food and beverages to room and pay at end of stay (without having to pay a deposit)
staff were quick to respond to requests when needed
Comment from Hotel Management
15 Nov 2023 by management, Hotel Management
Dear Mr/Mrs Bronwyn,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management
by A verified traveler
Posted 7 Nov 2023
The property not very well maintained, furniture in the room are old. Only plus point is the location, walkable to Legian beach
Comment from Hotel Management
15 Nov 2023 by management, Hotel Management
Dear Mr/Mrs Ricky,Warmest greetings from Ibis Styles Bali Legian,Thank you for sharing your experience with us and we sincerely apologize for the inconvenience caused during your stay with us. We take all guest feedback very seriously and your experience has been highlighted to our team for follow-up.Our team will continue to improve services and facilities, therefore your feedback is very important to us, We will take necessary actions to prevent similar incidents in the future.Thank you again for sharing your experience and we look forward to welcoming you again on your next visit to BaliRegards,Management
by A verified traveler
Posted 7 Nov 2023
I loved the long swimming pool where you could swim laps. The rooms were a nice size and well appointed. Staff very friendly and helpful. The provided breakfast was awesome but wished it opened earlier than 7am. Place was very quiet. No traffic noise but some children a little boisterous in wading pool one day at 6am. But will forgive. Highly recommend for the price.
Comment from Hotel Management
15 Nov 2023 by management, Hotel Management
Dear Mr/Mrs Patrick,Warmest greetings from Ibis Styles Bali Legian,We would like to thank you for choosing to stay with Ibis Styles Bali Legian during your recent visit and for sharing your appreciation with us.We are delighted to learn that you had on excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.With warmest regards,Management
