Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Farmers Branch
Posted 31 May 2024
Wonderful place to visit
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Brittany, thank you for your kind words! The team at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, is thrilled you had a wonderful visit. We look forward to welcoming you back again soon!
by A verified traveler
Posted 29 May 2024
The blanket was lumpy, the first room had smell, toilet stopped working, i fixed it myself. TV guide is set on December 31st, so you dont know current programming, air-conditioning is old and rumble every time it went on
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Joulia, thank you for sharing your feedback. We regret that your experience was not as smooth as it should have been. Your comments about the blanket, room condition, and amenities have been noted. Our team is committed to making improvements and will address these matters. We hope to have the chance to provide you with a better experience in the future.
by A verified traveler
Posted 25 May 2024
Always clean and the staff is always great
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Sara, thank you for your wonderful feedback! The team at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, is delighted to hear that cleanliness and excellent service consistently met your expectations. We're looking forward to welcoming you back.
by A verified traveler
Posted 19 May 2024
Nice hotel, friendly staff and centrally located
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Willie, thank you for your kind words. The team at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, is delighted to know you appreciated our central location and friendly colleagues. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 May 2024
very clean and welcoming hotel. loved the pool. short walking distance to a few restaurants
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
William,Thank you for sharing your positive experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. It’s fantastic to hear that you appreciated the cleanliness and welcoming atmosphere. We're glad you enjoyed the pool and the convenient location near restaurants. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 May 2024
The property was nice and was conveniently located by several eating options. There is a bodega on property with drinks, snacks, etc. However, they are a bit pricey.
Check in and out were quick and easy. For the most part the staff was friendly and welcoming. We asked for a refrigerator that we didn’t receive. However, when my husband brought it to their attention, the front desk clerk offered to have it sent up right away.
Overall, I enjoyed the stay and would stay at the NYLO again.
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
TLisa, it's great to hear you enjoyed your stay at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, and appreciated our convenient location. We're also pleased you found our check-in/out process swift and our team members welcoming. We're sorry for the delay in sending up your refrigerator and appreciate your understanding. It's wonderful to hear you'd choose us again, and we look forward to your return.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Jarad, it's great to see that you had a wonderful experience at NYLO Dallas Plano Hotel, Tapestry Collection by Hilton. We are elated that our hotel met your expectations and we truly appreciate your top rating. Your feedback means a lot in our continued effort to provide an amazing stay for every guest. Our team looks forward to welcoming you back in the future!
by A verified traveler from Hillside
Posted 7 May 2024
I had a problem with my safe that could not be resolved but it took them 2 days to figure that out. The front desk person "Jon" said that I was "Jocking " him about the issue to his coworker on the phone as he asked him to come and check it out.
No one on property in the evening that can assist with a tv remote. SMH
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Terrell, we're disappointed to hear about the issues you experienced with the safe and communicating with our team members. We strive to resolve any guest inconvenience as promptly as possible. The miscommunication regarding your concerns is certainly not a reflection of our usual standard. Additionally, assistance should be readily available, regardless of the time. Your feedback is greatly appreciated, as it guides our improvements. We hope to have an opportunity to host you again and provide a more satisfying stay.
by A verified traveler from Trophy Club
Posted 23 Apr 2024
Nice and affordable.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Rebecca, thank you for your positive review. NYLO Dallas Plano Hotel is pleased to hear that you found our hotel to be both pleasant and cost-friendly. We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 18 Apr 2024
Thank you for your service
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Jennifer, it's wonderful to hear your appreciation. At NYLO Dallas Plano Hotel, Tapestry Collection by Hilton, we strive to provide exceptional service for our guests. We look forward to welcoming you back in the future.
