Ratings based on 1,150 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Dean Sygrove, Hotel Management
Great scoreNext time we will get that 5/5.Dean
by A verified traveler from Shepperton
Posted 23 Apr 2024
Very posh
The silly bright lights in the lifts - heaven only knows which idiot decided they'd suit a smart hotel like this!!
Comment from Hotel Management
24 Apr 2024 by Dean sygrove, Hotel Management
WowIts a 10/10!Lets do it all again soon!Dean
by A verified traveler from Goxhill
Posted 20 Apr 2024
Stayed to go to Arena and easy to walk back..fab location to stay
Comment from Hotel Management
24 Apr 2024 by Dean sygrove, Hotel Management
Great review!Lets do it all again soon!Dean
by A verified traveler
Posted 18 Apr 2024
Excellent break. Thoroughly enjoyed all aspects
Comment from Hotel Management
24 Apr 2024 by Dean sygrove, Hotel Management
WowIts a 5 from 5!Lets do it al again soon!Dean
by A verified traveler from Ongar
Posted 18 Apr 2024
This was my first return visit to the Queens after a poor experience last year, when I decided to stay elsewhere when in the city. Happy to report that previous standards of cleanliness appear to have been regained and the condition of the rooms now reflects the warm welcome always given by the great reception team. What a relief.
Comment from Hotel Management
24 Apr 2024 by Dean sygrove, Hotel Management
HI CathrineI am thrilled you could see a difference.Lets do it all again soon!Dean
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
6 May 2024 by Dean sygrove, Hotel Management
Hi PeterIts a 5/5 the team will be chuffed.Lets do it all again soon!Dean
by A verified traveler
Posted 14 Apr 2024
Lovely hotel
Comment from Hotel Management
15 Apr 2024 by Director of Operations, Hotel Management
Thank you for the perfect rating Rob! We can't wait to welcome you back to The Queens again soon!
by A verified traveler
Posted 14 Apr 2024
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Comment from Hotel Management
15 Apr 2024 by Director of Operations, Hotel Management
Wow! A perfect 10! Thank you Hayley! Please come and see us again soon!
by A verified traveler
Posted 13 Apr 2024
Close to rail station, but hard to find. A pre-assigned room is inconsiderate. Good bar. Classy hotel. Abandoned meal in dining room because of music. Room was not made up one day.
Comment from Hotel Management
14 Apr 2024 by Director of Operations, Hotel Management
Thank you for the good score and your feedback David. As you were with us for several days we pre-assigned a room to better prepare for you, however as you arrived before check-int time we changed it so that you did not have to wait. We look forward to welcoming you back again soon!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Director of Operations, Hotel Management
Thank you for the perfect score Rebecca! We can't wait to welcome you back again soon!
