Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Argyle
Posted 21 May 2024
It was a beautiful place and the staff went above and beyond to be helpful.
by A verified traveler
Posted 21 May 2024
The property had beautiful grounds. It was wonderful to stroll through the gardens and listen to the local birds. The restaurant and the spa were great. I can’t wait to go back.
Comment from Hotel Management
21 May 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Celeste,Thank you for taking the time to leave such a lovely review and fantastic 5/5 rating, we really do appreciate your feedback very much.We are delighted to learn you had a wonderful break and that you were in awe of our magnificent building and picturesque gardens. We are so pleased you found it a tranquil setting to relax and listen to the birds.We are proud of our exceptionally hardworking team and outstanding service is our top priority. It's extremely reassuring for us to hear you found our team to be helpful and friendly from the moment you arrived.We are also glad you were highly impressed with our wonderful restaurant and excellent spa and leisure facilities.Thank you for sharing your positive experience, we appreciate your kindness and honesty. Please contact us, if we can be of any further assistance to you and we look forward to hopefully welcoming you again.
by A verified traveler
Posted 6 May 2024
Beautiful hotel and grounds, well staffed very comfortable bed and dog friendly
Comment from Hotel Management
7 May 2024 by Oulton Hall Hotel, Hotel Management
Hi Ruth,Thank you for reaching out to us and for taking the time to leave a fantastic review following your recent stay with us.We are delighted to hear you had a thoroughly enjoyable and relaxing break with us here at Oulton Hall and that you were highly impressed with our beautiful hotel and magnificent grounds.We are really glad you approved of your lovely room and found it to be clean, spacious and comfortable.We pride ourselves on the fact we are a dog friendly establishment and love it when guests bring their four-legged friends along, so thank you for your kind words.Guest feedback is highly important to us, as we are always looking to improve and enhance the guest experience, so thank you for taking the time to share your experience. Please don't hesitate to reach out to the team, should you require any further assistance and we hope to have the pleasure of welcoming you back.
by A verified traveler
Posted 6 May 2024
A lovely hotel, with good facilities, friendly and helpful staff, with a very good restaurant but also a good selection of restaurants outside the hotel within walking distance
Comment from Hotel Management
7 May 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Richard,Thank you for contacting us and for taking the time to leave a fantastic 5/5 review.We are thrilled to hear you had a thoroughly enjoyable and relaxing stay with us here at Oulton Hall and that you were highly impressed with our beautiful hotel, grounds and excellent spa and leisure facilities.Thank you for your great feedback regarding the delicious food. Our talented chefs strive to produce the finest, freshest dishes using locally sourced produce and we are really glad everything was to your liking.We are pleased the fantastic food was accompanied with exceptional service from our hardworking team and we are reassured you felt the team were welcoming, friendly and attentive.We love to hear feedback from guests and we feel it's important to identify areas we can improve in, so thank you for sharing the positive experience you had.Please don't hesitate to reach out to our friendly reception team, should we be able to assist you with anything further and we hope to have the pleasure of welcoming you again.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Oulton Hall Hotel, Hotel Management
Good morning, Anna,Thank you for contacting us and for taking the time to leave a review following your recent stay with us. We are really pleased to see you have kindly rated us 4/5.We are delighted you were impressed with our beautiful hotel from the moment you arrived and that you enjoyed our stunning grounds and wonderful spa and leisure facilities.We are also pleased to hear the service from the team stood out to you and that you felt everyone was welcoming, professional and attentive - this is wonderful to hear.Guest feedback is highly important to us, as we are constantly striving to improve and enhance the guest experience. Thank you for taking the time to share the positive experience you had and please don't hesitate to contact us, should you require any further assistance at all. We hope to have the pleasure of welcoming you back.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Oulton Hall Hotel, Hotel Management
Good afternoon, Debbie,Thank you for contacting us and for taking the time to leave a review following your recent stay. We are a little disappointed to see that you have awarded us a score of 1/5 and are keen to hear more about your experience. Please accept our apologies for any issues you may have encountered during your break and we are sorry that on this occasion, we did not meet your expectations.Guest feedback is important to us, as we are always keen to improve where we can. Should you wish to discuss your stay in more detail and to let us know what more we could have done, please feel free to reach out to the team. We hope you will consider giving us another opportunity to impress you in the future and we are sorry your stay this time was not quite what you anticipated.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Oulton Hall Hotel, Hotel Management
Dear Jannine,Thank you for contacting us and for kindly awarding a great score of 5/5.We are delighted to hear you had a fabulous stay with us here at Oulton Hall and that we managed to exceed your expectations from the moment you arrived.We are really pleased you were impressed with our beautiful hotel and grounds and that you felt our spa and leisure facilities were also excellent.Customer service is important to us and we are reassured you found the entire team to be outstanding and that you felt comfortable and well looked after.We are always aiming to improve and are keen to find ways in which we can enhance the guest experience, so thank you for taking the time to share the positive experience you had.Please don't hesitate to contact our friendly reception team, should you require any further assistance at all and we hope to have the pleasure of welcoming you again.
by A verified traveler
Posted 25 Mar 2024
Booked this for a one night relaxation stay but sadly it was like being at Butlins but paying a lot more!!! Pool, sauna and steam room rammed full of large groups of females. So full, staff stopped people going in as we were coming out. Changing rooms weren’t very clean either. We ordered room service to avoid the packed out bar and the food was like a microwave meal.
Comment from Hotel Management
26 Mar 2024 by Oulton Hall Hotel, Hotel Management
Dear Amanda,Thank you for contacting us and for taking the time to leave a review following your recent stay with us. We are sorry to hear you unfortunately had a rather disappointing break and that you sadly did not enjoy the experience.Please accept our sincere apologies for the fact our spa and leisure facilities were a little busier than you had anticipated due to popular demand. We are sorry for any inconvenience or disappointment this may have caused. We are also a little concerned to hear that you felt our changing rooms were not cleaned to our usual exceptionally high standard. We apologise for this and please be assured the note will be passed on to the relevant team immediately.We are also sorry you sadly did not enjoy the food, but thank you for your feedback regarding this.Please don't hesitate to reach out to us, should you wish to discuss your stay in more detail. We are sorry we did not meet your expectations on this occasion and hope you will consider giving us another opportunity to impress you in the future.
by A verified traveler
Posted 20 Mar 2024
This is a beautiful historical building. Excellent friendly staff. The only issue is that a luxury Spa Hotel is expected to offer some simple slippers or even a bath robe to guests?!
Comment from Hotel Management
21 Mar 2024 by Oulton Hall Hotel, Hotel Management
Dear Stipo,Thank you for contacting us and for taking the time to leave an excellent 4/5 rating following your recent stay with us.We are delighted to hear you had a thoroughly enjoyable break with us and that we managed to exceed your expectations from the moment you arrived. We are pleased you were highly impressed with our beautiful hotel and magnificent grounds.Thank you for your lovely feedback regarding the exceptional efforts from the team. Customer service is a priority for us and we are pleased to hear you found everyone to be polite, attentive and helpful.We are sorry you felt that slippers and a robe should have been included in your package and we would like to apologise for any disappointment or inconvenience caused. Please be assured your feedback has been noted and will be taken on board.We are always aiming to improve, so appreciate your comments very much. Thank you for taking the time to share your experience and please don't hesitate to reach out to us, should you require any further assistance. We hope to have the pleasure of welcoming you back.
by A verified traveler
Posted 6 Mar 2024
Stayed at the hotel many times, Rooms on the higher floors are somewhat dated but only seem to be used at peak times.
Comment from Hotel Management
7 Mar 2024 by Oulton Hall Hotel, Hotel Management
Dear Stephen,Thank you for contacting us and for taking the time to leave a review following your recent stay with us.As a returning guest to Oulton Hall, we are pleased to hear you had a thoroughly enjoyable break and that you were impressed with our beautiful property and excellent spa and leisure facilities.We are sorry to hear you felt some of the rooms were a little dated, but thank you for your feedback regarding this - it has been noted and will be taken on board.Guest reviews are highly important to us, as we are always striving to improve, so thank you for your honest feedback. Please don't hesitate to reach out to the team, should you require any further assistance with anything at all and we hope to have the pleasure of welcoming you back.
