Ratings based on 625 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2021
Hotel was shut and we were not informed. Had to find a hotel for that evening after arrival
by A verified traveler from Brighton
Posted 8 Sep 2020
Great experience for 2nd time. staff helpful at these times with covid world.
Comment from Hotel Management
9 Sep 2020 by Reception Team, Hotel Management
Thank you for taking the time to provide your positive feedback and kind comments regarding the team.
by A verified traveler
Posted 3 Sep 2020 on Hotels
Comment from Hotel Management
7 Sep 2020 by Reception Team, Hotel Management
Thanks for reviewing your stay. We are glad you found the hotel to your expectations and had a clean, safe and comfortable stay. Please come back again soon
by A verified traveler
Posted 30 Aug 2020 on Hotels
So we went for one night. Although the room and the hotel was clean and it was a peaceful rest, we had paid the price for included breakfast ( buffet) so we paid the extra 17 pound included in the price, when we got down stairs it was literally croissants and tea, other option was for them to make u a sausage sandwich, which we didn't want. As we eat halal meat only. There was no buffet, and no information prior to the stay that due to Covid 19 there wouldnt be a buffet. Although everyone was touching the tea machine to get tea out? If id known the breakfast wasnt a buffet, i would have happily booked something £25 less ended up paying 15 pound for breakfast else where.
Comment from Hotel Management
30 Aug 2020 by Reception Team, Hotel Management
Hi, As with all Holiday Inn Express Hotels, breakfast is always included free of charge and is incorporated as part of the room rate. You will have been told on check in that due to the current covid-19 pandemic, breakfast is different to our normal breakfast. We still offer a reasonable breakfast for the rate paid by our guests. We hope to get our normal buffet back soon. However, this still does not include Halal products. Like all other dietry requirements, these can be requested prior to you stay and the hotel will try its best to cater for such needs. The coffee making machine obviously is used by multiple guests, which is why there are facilities for sanitizing hands before and after use and the machine itself kept clean by the strict systems put in place that meet the government recommendations. We look forward to welcoming you again in future , when hopefully our normal systems are back in place.
by A verified traveler
Posted 27 Aug 2020 on Hotels
Comment from Hotel Management
28 Aug 2020 by Reception Team, Hotel Management
Thank you for reviewing your stay with us. We look forward to seeing you again soon.
by A verified traveler
Last minute
Posted 25 Aug 2020 on Hotelsbooked at last minute been before. Disappointing breakfast ordered sandwiches due to covid but failed to top up other breakfast items seemed like too much trouble nice clean room
Comment from Hotel Management
28 Aug 2020 by Reception Team, Hotel Management
Thank you for reviewing your stay. Breakfast is limited due to covid. However the staff do top up according to demand, unless we run out of some items from time to time. Our breakfast arrangement is continually changing, as and when appropriate, with a view to slowly bring back our normal breakfast buffet. Please stay again in future to enjoy this. For now, however, the safety of all our guests and staff is paramount and we thank you for your understanding. We are glad you enjoyed the rest of your stay and we look forward to seeing you again soon.
by A verified traveler from Derby
Posted 24 Aug 2020
We stayed one night in this hotel. Staff was friendly and nice, but there was no lift for our heavy luggage.
Also room was small for a family.
But clean and good facilities.
Comment from Hotel Management
24 Aug 2020 by Emily , Hotel Management
Good Morning,
Thank you for your feedback. We hope to welcome you back to the hotel in future.
Many Thanks
by A verified traveler from Glasgow Scotland
Posted 24 Aug 2020
Value for money was great and would definitely book another stay.
Comment from Hotel Management
24 Aug 2020 by Emily , Hotel Management
Good Morning Sharon,
Thank you for your feedback! We're glad you enjoyed your stay with us.
Many Thanks
by A verified traveler
Posted 22 Aug 2020 on Hotels
Room was very hot and no airconditioning in the rooms also ni Buffett breakfast but given sausage sandwiches and a very small selection of other bits.... no fruit juise for tge kids and was told they had run out and there was no alternative.
Staff were very nice tho.
Comment from Hotel Management
23 Aug 2020 by Emily , Hotel Management
Good Evening,
Thank you for your feedback, there are fan's available at reception if the rooms do get too hot. I do apologize for running out of the juice pots and we are making sure this doesn't happen again for the future, Many Thanks
by A verified traveler
Posted 22 Aug 2020 on Hotels
Comment from Hotel Management
22 Aug 2020 by Reception Team, Hotel Management
Thank you for reviewing your stay. We apologize for not meeting your expectations. Maybe you could contact the hotel and let us know why ? We hope to see you again and show you how our service to you can be better.
