Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
There was stains in the bed limescale in the bathroom the area around the bed very tight and confined there was no tea/coffee making facilities no glass for a drink of water sink taps too tight so i couldnt fill a drinks bottle.
It took 10/15 minutes to be greeted at reception. I will not stay there afain
Comment from Hotel Management
4 Jun 2024 by MP, Hotel Management
Dear Jonathan, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of your expectations.We are sorry to hear about the stains on the bed and the limescale in the bathroom. We have shared your feedback with our housekeeping team to ensure these issues are addressed promptly. We also apologize for the lack of tea/coffee making facilities and a glass for water. We will review this with our management team to improve our amenities.We understand that the tight space around the bed was uncomfortable, and we are sorry for any inconvenience this may have caused. We are continuously working on improving our room layouts to provide a more comfortable experience for our guests.We regret to hear about the difficulty you had with the sink taps. We appreciate you bringing this to our attention, and we will have our maintenance team look into this issue immediately.We also apologize for the delay at the reception. We strive to provide prompt and efficient service, and we are sorry for any inconvenience caused. We will address this with our front desk team to ensure quicker check-in processes in the future.We understand your decision not to return, but we hope you will give us another chance to make it right. We are committed to providing our guests with a pleasant stay, and we would like to have the opportunity to show you that we can do better.Thank you again for your feedback.RegardsEasy Hotel LeedsCustomer RelationMP
by A verified traveler
Posted 4 Jun 2024
Glass toilet door
Comment from Hotel Management
4 Jun 2024 by MP, Hotel Management
Dear Guest , Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.RegardsEasy Hotel LeedsCustomer RelationMP
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by MP, Hotel Management
Dear Mohamed Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer RelationMP
by A verified traveler
Posted 30 May 2024
駅から比較的近く、メインのショッピングセンターからすぐの場所で立地はいいですが、部屋はシャワージェルとバスタオルのみです。雰囲気は、若者向けのコンドミニアムなような雰囲気でした。広さはあり、清掃もきちんとされていますが、私の部屋はシャワーがお湯にならず、かろうじて手足と顔を洗い、シャワーを浴びるのを断念しました…。また、ドライヤーのみ無料で貸してくれましたが、その他の各種サービスは全て、追加料金がかかります（アーリーチェックイン£20•レイトチェックアウト£20•荷物預け1つにつき£5•追加清掃£15）。これらのサービスを利用予定の場合は、プラスで料金比較して、場合によっては他のホテルの方が結果的に安くなるかもしれません。
Comment from Hotel Management
30 May 2024 by MP, Hotel Management
Dear Guest Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from youRegardsEasy Hotel leedsCustomer RelationMP
by A verified traveler
Posted 24 May 2024
Great for the price!
Comment from Hotel Management
25 May 2024 by MP, Hotel Management
Dear Matthew , Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer RelationMP
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by MP, Hotel Management
DearPhillip , Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from youRegardsEasy Hotel leedsCustomer Relation MP
by A verified traveler
Posted 10 May 2024
Lovely easy hotel inside. Very clean and quiet, surprisingly as the premier league darts was in town!
Outside a bit rough with a few homeless asking for money for coffee etc which wasn’t ideal
Comment from Hotel Management
11 May 2024 by MP, Hotel Management
Dear Tony ,Thank you for sharing your feedback about our hotel! We appreciate your comments and are glad to hear that you found the interior clean and quiet. Regarding the external environment, we apologize if it didn’t meet your expectations. We understand that the presence of homeless individuals can be concerning. We are committed to creating a positive experience for all our guests, and we take your feedback seriously.RegardsEasy Hotel LeedsCustomer Relation MP
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
30 May 2024 by MP, Hotel Management
Dear Guest Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer RelationMP
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
28 May 2024 by MP, Hotel Management
Dear LeroyThank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer RelationMP
by A verified traveler
Posted 4 May 2024
Very nice
Comment from Hotel Management
4 May 2024 by MP, Hotel Management
Dear Guest Thanks for your feedback . Im glad that you have enjoyed your recent stay with us . hoping to see yuo again soon in future RegardsEasy Hotel LeedsCustomer Relation MP
