Ratings based on 1,164 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Beautiful hotel in the centre of Leeds, shops, bars and restaurants all close by. Staff were friendly and helpful, in particular Dean and his colleague on reception when we checked in as they recommended 2 amazing restaurants. Dean was fantastic and always warm and friendly whenever you saw him. Loved this hotel and would happily go back.
Comment from Hotel Management
21 May 2024 by The Queens Leeds, Hotel Management
Hi SharonWhat a great review the team and in particular Dean will be thrilled.Lets do it all again soon!The Queens Leeds
by A verified traveler
Posted 19 May 2024
Lovely, friendly staff. Great building. Room small but fine. Works outside were an issue at approx 6.30am, building/construction. Also we thought we were advised breakfast was until 10am however it seemed to stop at 9.30. Breakfast quite poor and at an additional charge of £16.95 per person, we found it limited in choice for that price.
Comment from Hotel Management
22 May 2024 by Dean Sygrove, Hotel Management
Hi StuartMany thanks for the feedback, like all city center hotels so much is beyond our control and if we are made aware we will always reach out the the guest.In terms of the breakfast experience we do explain the breakfast times and is is on the key wallets.I have passed your comments to our chef who I am sure will look into the issues raised.Kind RegardsDean
by A verified traveler
Posted 19 May 2024
Great
Comment from Hotel Management
21 May 2024 by Dean Sygrove, Hotel Management
HI ClaireGreat score!Lets do it all again soon!Dean
by A verified traveler
Posted 18 May 2024
An excellent hotel with great facilities and staff . Stay here a lot and never lets me down
Comment from Hotel Management
21 May 2024 by Dean Sygrove, Hotel Management
HiGreat score its a 5/5.Kind RegardsDean
by A verified traveler
Posted 16 May 2024
Excellent staff!
Comment from Hotel Management
18 May 2024 by Dean Sygrove, Hotel Management
Hi DavidWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean
by A verified traveler
Posted 16 May 2024
Great Art Deco style. Very convenient for train station
Comment from Hotel Management
18 May 2024 by Dean Sygrove, Hotel Management
Hi ChrisWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Dean Sygrove, Hotel Management
Great scoreNext time we will get that 5/5.Dean
by A verified traveler from Leeds
Posted 28 Apr 2024
Comment from Hotel Management
21 May 2024 by Dean Sygrove, Hotel Management
HI LaurenWhat a 5 from 5 we are over the moon.Kind RegardsDean
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
18 May 2024 by Dean Sygrove, Hotel Management
Hi SophieWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean
by A verified traveler from Shepperton
Posted 23 Apr 2024
Very posh
The silly bright lights in the lifts - heaven only knows which idiot decided they'd suit a smart hotel like this!!
Comment from Hotel Management
24 Apr 2024 by Dean sygrove, Hotel Management
WowIts a 10/10!Lets do it all again soon!Dean
