Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
View was excellent
Look of hotel - needs freshening up
Reception and service also excellent
by A verified traveler
Posted 3 Jun 2024
Very reasonable price for a place to stay in the Berkshires. Very clean.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 31 May 2024
Staff was great, view is beautiful, it was very clean.
Comment from Hotel Management
1 Jun 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 28 May 2024
Room overlooking the lake was delightful. Best thing is the on site Indian restaurant. Food and drinks memorable
Comment from Hotel Management
28 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 27 May 2024
Area is nice and the property is clean. Just outdated
Comment from Hotel Management
28 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 23 May 2024
My husband and I had a lovely stay at the Black Swan Inn. The hotel was very comfortable, the breakfast was great, and the dinner at the Indian restaurant was delicious! Being right on the lake made for a very relaxing time reading in the Adirondack chairs. We also very much enjoyed kayaking around the lake. We will be back!
Comment from Hotel Management
23 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 23 May 2024
Quaint, peaceful very much a Berkshires setting. Great Indian food at attached restaurant. We will stay here again.
Comment from Hotel Management
23 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 23 May 2024
Beautiful lake side property, great customer service. Highly recommend.
Comment from Hotel Management
23 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 20 May 2024
Beautiful pond just outside our covered porch gave us serenity and beauty
Comment from Hotel Management
23 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
