Ratings based on 27 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2022
by A verified traveler
Absolutely Awful!!!
Posted 21 Sep 2022 on HotelsDreadful!!! We have had marvelous experiences at other B&B's throughout the United Kingdom but our experience at The Moats B&B was absolutely awful and bizarre at the same time. We had travelled to Ledbury for a wedding celebration and pre-paid for a 4 night stay at the property. This property only allows you to check in between 6-8 PM, and on our first night we had a rehearsal dinner to attend and so were not able to check in. A sign at the property said that it was "closed" from 10 AM to 6 PM so we went the next morning at around 9 AM to try to check in or at least drop our bags off and get a key so we could access our room. The owner refused to even open the door for us, but told us from a second story window that we could only check in at the specified 6-8 PM time slot and that we could not drop off bags or even enter the property. She strongly encouraged us to look for alternative accomodations while also affirming that she would not offer us any refund for our booking. Hotels.com also was unable to offer us a refund, which is obviously disappointing. We have never encountered someone that was so inconsiderate, unwelcoming, inflexible, uncooperative, and openly hostile towards their customers. Why she is in the hospitality business is beyond me, but if you are looking for a place to stay I would steer clear of The Moats B&B. If you do choose to stay at this property please do not pre-pay, as there will be no possibility of a refund!!!
by A verified traveler
Posted 26 Jun 2022 on Hotels
Comment from Hotel Management
27 Jun 2022 by Fiona, Hotel Management
Hi Hollie,
Thank you for a super review score. I'm so glad you enjoyed your stay. Hope to see you again sometime. Fiona
by A verified traveler
Posted 1 Jun 2022 on Hotels
Excellent host and very comfortable stay, highly recommend
Comment from Hotel Management
21 Jun 2022 by Fiona, Hotel Management
Hi, Thank you so much for your lovely review. I greatly enjoyed your stay and hope to see you again. F
by A verified traveler from Coalville
Posted 9 Oct 2021
Lovely location, lovely landlady. Friendly and welcoming. Big bed, nice shower. Off the beaten track, but close to beautiful places to visit for the day - Ledbury is a delight.
Comment from Hotel Management
31 Mar 2022 by Fiona, Hotel Management
Hi Andrew, Only just spotted your very kind review. Thank you. Fiona
by A verified traveler
Posted 6 Sep 2021
Quintessential English cottage
Comment from Hotel Management
6 Sep 2021 by Fiona, Hotel Management
Thanks for a great review! Hope the weekend went well for you. Fiona
by A verified traveler
Posted 16 Aug 2021
We liked the quiet old world feel of the prpoerty and the owner was very friendly and helpful. What was not so good was the twin room was minute and cramped. Details about this side of the the prpoerty are not clear on the website. Overall we understood the limitations of the cottage and didn't let that spoil our stay.
Comment from Hotel Management
16 Aug 2021 by Fiona, Hotel Management
The detailed description shown IS clear! The square footage of this room is 100 sq ft and given in the description. The photos show the beds are pressed against the side walls and still close together. That should be enough for anybody of average intelligence to spot it's a small room!
by A verified traveler
Posted 22 Jul 2021
The basic single room is a death trap waiting to happen and as such has been reported to the Local authority and the Fire Authority. Although the description says no window you are not made aware that you need to crawl through a 2ft hatch to get in . I have video evidence if you would like to contact me. As such should a fire happen you would not escape. Don't put your life at risk. I then asked if I had everything paid when i left and was told yes to then be harrassed days after saying I had not paid and she made a mistake, when i then wanted to check with my credit card company she threatened with CCJS. This is not the behaviour of a reasonable person. Stay safe avoid the Moats
Comment from Hotel Management
10 Sep 2021 by Fiona, Hotel Management
Fire Officer's inspection on 27/07/2021 declared our premises to be SAFE and our standards as GOOD. Expedia were kind enough to telephone me today 10/09/2021, explaining that they know this is a misleading and malicious review, and allowing me to update my earlier response thus: This guest used a pseudonym to reserve a room and a credit card that does not match her name. The door to the room she chose is 2'6" high and clearly described and shown in photographs in the advert. The guest managed to escape prepayment (we do not take credit or debit cards) and left without settling her account. Traced with difficulty to her business site and after a week repeatedly emailing and phoning, I could get no reply. I sent private messages to her Facebook sites too, and was ignored - until I posted something public she could not ignore - a request for payment of her bill. It was deleted, so I moved it to her reviews, which are permanent. Within 3 hours, she had left this malicious tirade (which makes a string of false accusations) and I'd received a call from our local Fire Officer, provoked by her. He visited, checked the premises, and on 27th July declared our premises SAFE and our fire regulations GOOD. The size of a room door and absence of a window has no bearing on fire safety, only the price. Indeed, this guest stayed a second night, which in itself explodes the myth of her ever believing it to be unsafe.
by A verified traveler
Amazing home from home
Posted 14 Jul 2021 on HotelsI just have to say Fiona and her partner made our welcome most enjoyable. Very hospitable breakfast was lovely. Real warm and homely. So clean I would 1000% stay again ❤️❤️
Comment from Hotel Management
16 Aug 2021 by Fiona, Hotel Management
What a lovely review! A breath of fresh air in a season when many tourists are booking without reading adverts and then complaining about obvious things they should have know. You were a pleasure to host and we hope to see you again one day. All the best, Fiona
by A verified traveler
Posted 20 Jan 2021 on Hotels
very helpful and pleasant owners, opened up for us even tho it was a late booking in lockdown.
Comment from Hotel Management
20 Jan 2021 by Fiona, Hotel Management
Aw thank you for a lovely review guys, you were most welcome. Stay safe.
