Ratings based on 70 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nottingham
Posted 12 May 2024
This is a beautiful building, lovingly restored. We had a delightful room. It's two minutes away from the corso in the centro storico, very convenient for all the sights, restaurants, bars etc. Francesca, Matteo, Alfonso and all the staff were very welcoming and helpful at all times.
by A verified traveler
Posted 2 May 2024
One of the best hotel I ever stayed in my long years of traveling. It is very clean, well refurbished and functional. It felt like we were VIP guest in a palace because of the hospitality of the owner Madam Beatrice and all the staff. They were very courteous and helpful. I would like to mention among them Alfonso, Mateo and Francesca for making our stay enjoyable.
We will definitely stay in this marvelous palace on our future trip to Puglia. ❤️
The Olivan
by A verified traveler
Posted 29 Apr 2024
All of the staff were so helpful from the moment we arrived. The hotel is first class. It is immaculate and beautiful. The breakfast was delicious. I highly recommend this property.
by A verified traveler
Posted 28 Apr 2024
Beautiful restoration of this intimate historic palazzo, and service, friendliness and and hospitality of all staff was exquisite
by A verified traveler
Posted 25 Apr 2024
Great place to stay. Super helpful staff and beautiful room. A few things -shower pressure was very bad almost unusable. The breakfast was OK could do with more info on what you can have etc
by A verified traveler
Posted 9 Apr 2024
Our stay was magical, the accommodation was perfect and the hotel is stunning. Alfonso, Matteo and all the staff were so welcoming and we felt so at home. They helped organize our transportation and reservations at some delicious restaurants. Would totally recommend everyone to stay in the historic area in Lecce. We will be back
by A verified traveler
Posted 5 Nov 2023
We had an amazing experience! The accomadations, staff and breakfast were all five star plus!!! Can’t say enough about what a lovely time we had.
Comment from Hotel Management
6 Nov 2023 by Vanessa Lemonnier, Hotel Management
Dear Mr David,Thank you very much for your kind words regarding your "Amazing Experience" at Palazzo Sant'Anna! We are so grateful for rating the accomodations, staff and breakfast as "five star plus".We look forward to Welcoming You again very soon.Warm regards, Vanessa
by A verified traveler
A prefect place to stay in Lecce
Posted 29 Oct 2023 on HotelsSant ‘Anna is a delightful old monastery upgraded and decorated with utmost taste by the owner. Simple, elegant, comfortable and atmospheric. We were upgraded to the presidential suite which was a lovely and unexpected surprise. The suite itself has a light airy feel with plenty of space. It has its own private roof terrace with views over old Lecce. All the staff were wonderfully helpful and attentive during our 5 day stay in September. Special mention for Francesca for whom nothing was too much trouble. The breakfast was a feast for both eyes and taste buds and laid out as if in a monk’s refectory. Sant Anna is located within the city walls, close to Porta Rudiae and a short walk to Piazza Duomo but wonderfully peaceful. Good choice of restaurants and on-street parking nearby. The gracious owner Beatrice hosted drinks and nibbles for guests on one of the roof terraces and there were freshly baked little tasty pastries laid out in reception for guests. Would not hesitate to recommend.
Comment from Hotel Management
6 Nov 2023 by Vanessa Lemonnier - Executive Assistant, Hotel Management
Dear Mr Stephen,We would like to express our sincerest gratitude for your wonderful review. Your valuable feedback inspires us to continually deliver the best for our Guests. We can't wait to Welcome You back for another incredible Experience in the future.Palazzo Sant'Anna is you new "Casa" in the beautiful Puglia!!!Warm regards, VanessaVanessa LemonnierExecutive Assistant
by A verified traveler
Posted 10 Oct 2023 on Orbitz
Did not like the spiral staircase, not safe for older customers, should be advised prior to booking!,
Comment from Hotel Management
10 Nov 2023 by Vanessa Lemonnier, Hotel Management
Dear Mr Virgil,We thank you very much for your constructive feedback as every guest impression is valuable.We are so sorry to hear that you were disappointed by the spiral staircase to reach your room during your stay at Palazzo Sant'Anna.Please rest assured that we will discuss the staircase issue with the Reservation Department in order to improve our communication about it during the booking phase and avoid future occurence. Once again we are thankful to your comments and look forward to welcoming you back.Best regards, Vanessa LemonnierExecutive Assistant
by A verified traveler
Posted 9 Oct 2023
Beautiful with a warm and helpful staff.
Comment from Hotel Management
6 Nov 2023 by Vanessa Lemonnier - Executive Assistant, Hotel Management
Dear Mrs Deborah,Thank you for your kind review! We are thrilled to hear that you had an enjoyable Experience with us and that our Service exceeded your expectations. We strive to provide exceptional service to all our guests, and it is always rewarding to receive such positive feedback. We hope to Welcome You back for another memorable Experience in the future.Sincerely Yours. Vanessa
