Ratings based on 234 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Only one complaint. We should have asked for a room away from the desk and bar area. We heard people talking loudly until around midnight. Also we heard people outside our window. They must have been at the pickle ball court outside our window. Therefore, our night was rather restless
by A verified traveler
Posted 7 May 2024
Very fun place to stay. I really enjoyed the chalkboard and the environment of an old-school change to a hotel.
by A verified traveler
Posted 4 May 2024
Great customer service and flexibility. Beautiful historical property made modern and contemporary
by A verified traveler from Orange Park
Posted 16 Apr 2024
Amazing customer service. And definitely a wonderful set of caring workers. Definitely will be back again.
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 28 Mar 2024
This is not a hotel they play basketball at all hours of the day and night along with roller skating! So forget sleeping well or try to take a nap during the day. This is a kids hang out.
by A verified traveler
Posted 1 Mar 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024
by A verified traveler
Posted 28 Dec 2023
This hotel was unsafe, unstaffed, and smelled like garbage throughout the building. We contacted the property to ask for a refund since we were completely unable to stay in our room. They refused to provide one.
Our family arrived on Christmas day to a hotel that was totally unstaffed. There wasn't even a phone number posted at the desk. We got into the room by downloading an app (guess it was a good thing we had a phone). Our room (which had no windows) had several problems. Loud water draining into a utility closet in our room constantly, a dishwasher that wouldn't stop beeping, neighbors blasting music, and open alcohol left in the fridge. I had to walk up and down the hallways (that smelled like trash) to find a phone number. I called the number about four times before it finally offered a voicemail. I left a voicemail explaining the issues. Our call was not returned. About 45 minutes later, we left the hotel.
The front door to the hotel was completely open. No key access required. Anyone could have wandered in (this was at 10pm at night) and right past the unstaffed desk to go anywhere in the building.
Comment from Hotel Management
28 Dec 2023 by Front desk, Hotel Management
Due to the Holiday our staff was not on site. I apologize for the inconvenience. We do have multiple cameras and multiple people of site monitoring them. We do our best to insure the safety and well being of our guests. Please reach out to our hotel staff mon-fri 8am-4pm for any concerns about maintenance or reservation statuses.
