Ratings based on 685 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by Aurélie Duhamel, Directrice Adjointe, Hotel Management
Cher Christopher,Nous vous remercions d'avoir pris le temps de nous laisser une évaluation suite à votre séjour dans notre hôtel.Nous sommes navrés de constater que votre séjour vous a laissé un avis mitigé. Nous déplorons cependant que vous ne nous ayez laissé aucun commentaire nous permettant de comprendre votre ressenti. Vos commentaires nous permettent en effet d'améliorer notre qualité de service. N'hésitez pas à nous contacter vous nous expliquer ce qu'il s'est passé.Bien cordialement,Aurélie Duhamel, Directrice Adjointe
by A verified traveler
Posted 9 Nov 2023
Only stayed one night but a very comfy bed, hot shower, a good amount of space. I’d love it if the workout room had better equipment. I didn’t try the food or bar so can’t comment .
Comment from Hotel Management
13 Nov 2023 by Aurélie Duhamel, Deputy Manager, Hotel Management
Dear Sara,Thank you for your great review further to your stay at the Novotel Le Havre Centre Gare.We are glad that you appreciated the comfort of our rooms.Do not hesitate to discover our restaurant and bar next time. We have a new offer and we would love to know what you think about it!Looking forward to welcoming you again soon.Sincerely,Aurélie Duhamel, Deputy Manager
by A verified traveler
Posted 15 Aug 2023
Comment from Hotel Management
17 Aug 2023 by Aurélie Duhamel, Directrice Adjointe, Hotel Management
Chère Rosiemarie,Nous vous remercions pour votre excellente évaluation suite à votre séjour au Novotel Le Havre Centre Gare.Au plaisir de vous revoir prochainement.Cordialement,Aurélie Duhamel, Directrice Adjointe
by A verified traveler
Room Stale Smoke & Unhelpful Reception Staff
Posted 14 Aug 2023 on HotelsThe room had a horrible odour and smell. Stale tobacco. Previous guests had been smoking in the room heavily and possibly the room had not been cleaned properly. The staff on reception were very unhelpful and lacked professional customer service skills. Their solution to the problem was to spray the room which would not have worked as the room needed full defumigation and deep clean and would take days/ long time to solve the terrible tobacco smells. We were left waiting for a long time and were advised that the hotel was fully booked, therefore no other options. We asked if we could be moved to another Novotel hotel within an hours drive which apparently was not possible. We asked for a refund under reasonable circumstance but were advised that was not possible too. At one point after one member of staff confirmed on inspection that the room had a terrible odour (the same lady who said the room could be sprayed with chemicals which would have created an awful smell) another staff member appeared and lied to say the room was ok. We eventually left Le Havre and on a busy Saturday night were able to book hotel rooms in Rouen an hours drive away at €270 expense. We will be making a formal complaint to the senior management of Novotel for full compensation and damages. We are a family of 4 (2 young children) it was a very distressing experience and the staff highly unprofessional. We have stayed in many hotels in France but never this before. Disgraceful behaviour.
Comment from Hotel Management
15 Aug 2023 by Aurélie Duhamel, Deputy Manager, Hotel Management
Dear Christopher,Thank you for taking the time to write about your experience in our hotel.We are very surprised, because as explained during your stay all our rooms are non-smocking rooms. It happens that guests smoke in the rooms and we have a machine to remove the smell of cigarette. However, when our Housekeeper checked the room she said it did not smell smoke. Moreover, we have a mechanical ventilation system that renews the air in the room.We were fully booked during this period of bank holidays. We intervened and checked the room and there was no smell.I am sorry that you felt disappointed.Sincerely,Aurélie Duhamel, Deputy Manager
by A verified traveler
Posted 5 Jun 2023 on Hotels
Comment from Hotel Management
8 Jun 2023 by Aurélie Duhamel, Deputy Manager, Hotel Management
Dear Dario,Thank you for your great review. We are glad that you enjoyed your stay at the Novotel Le Havre Centre Gare.Looking froward to welcoming you again soon.Sincerely,Aurélie Duhamel, Deputy Manager
by A verified traveler
Posted 26 May 2023
Fitness Center was quite good.
Comment from Hotel Management
30 May 2023 by Aurélie Duhamel, Deputy Manager, Hotel Management
Dear Karen,Thank you for your review.We are glad that you enjoyed your stay and our Fitness Center.We hope you will visit us again.Sincerely,Aurélie Duhamel, Deputy Manager
by A verified traveler
Posted 26 May 2023
Close to the trams and subway
Comment from Hotel Management
30 May 2023 by Aurélie Duhamel, Deputy Manager, Hotel Management
Dear Esther,Thank you for taking the time to give us a review further to your stay at the Novotel Le Havre Centre Gare.We are glad that you appreciated the hotel and its location.Looking forward to welcoming you again soon.Sincerely,Aurélie Duhamel, Deputy Manager
by A verified traveler
Posted 17 Mar 2023
5th time I’ve stayed here, once again no problems
Comment from Hotel Management
23 Mar 2023 by Aurélie Duhamel, Deputy Manager, Hotel Management
Dear Paul,Thank you for taking the time to share your comments about your stay at the Novotel Le Havre Centre Gare. Thank you for choosing our hotel each time you stay in Le Havre.Your satisfaction is our best reward.Looking forward to welcoming you again soon.Sincerely,Aurélie Duhamel, Deputy Manager
by A verified traveler
Posted 5 Sep 2022 on Hotels
by A verified traveler
Posted 17 Aug 2022
There was hair in the shower drain; the fridge did not work, and not only the staff did not fix it, they also did not apologize for it; parking in front of the hotel to load and unload is badly thought out and hazardous; the staff are rude and speak condescendingly, as if I am supposed to know how things work even though this us my first time ever in this city and at this hotel.
