Ratings based on 392 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kingston
Posted 17 Mar 2024
A disappointing hotel. The place had a musky odour, the towels smelled used, the breakfast was very limited and lacked flavour.
Comment from Hotel Management
18 Mar 2024 by The Management of the hotel, Hotel Management
Dear guest,We thank you for taking the time to write us these few lines.We are sorry that we were unable to satisfy you.We nevertheless hope that you will not deprive us of your trust and wish to see you again, to serve you better.See you soonBest regards,The Management
by A verified traveler
Posted 16 Mar 2024
My stay at the Hotel Fleur D’épée was marvellous. The reception staff as well as the dining and cleaning staff were professional, courteous and polite. I made the right choice to sta at this hotel. I was ver pleased with the staff in general. I will return to Guadeloupe and I will stay again at the Hotel Fleur d’épée. Kudos to you all . Thank you
Comment from Hotel Management
18 Mar 2024 by The Management of the hotel, Hotel Management
Dear guest,It is with great joy that we learned of your opinion and we thank you for it.We are delighted to have made your stay most enjoyable and look forward to seeing you again very soon.See you soonBest regardsThe Management
by A verified traveler from Prairieville La
Posted 11 Feb 2024
Everything excellent
Comment from Hotel Management
12 Feb 2024 by The Management of the hotel, Hotel Management
Dear guest,Thank you very much for your kind comment! We are delighted to hear that you found everything excellent during your stay. Your satisfaction is our greatest reward and we're glad we were able to meet your expectations. We will continue to work hard to maintain our level of excellence and provide you with memorable experiences in the future. We look forward to welcoming you back to the Fleur d'Épée Hotel soon.Best regardsThe Management
by A verified traveler from New York
Posted 2 Feb 2024
Comment from Hotel Management
20 Mar 2024 by La Direction, Hotel Management
Chère cliente,C'est avec une immense joie que nous prenons connaissance de cette excellente note et nous vous en remercions.Votre satisfaction est notre plus belle récompense.Dans l'attente du plaisir de vous accueillir lors d'un prochain séjour ;Bien à vousLa Direction
by A verified traveler
Posted 23 Jan 2024
good place to stay - mostly french.
Comment from Hotel Management
23 Jan 2024 by La Direction, Hotel Management
Cher client,Nous vous remercions pour ce gentil message.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir parmi nous ;A très bientôtLa Direction
by A verified traveler
Posted 26 Dec 2023
There are cats in the hotel and mold in the downstairs bathroom
Comment from Hotel Management
27 Dec 2023 by The Management of the hotel, Hotel Management
Dear Guest,Thank you for taking the time to tell us about your experience at our establishment.We are very sorry that we were unable to satisfy you.We have taken good note of your comments, which will enable us to make improvements for the satisfaction of our customers.We hope that you will not deprive us of your trust and we look forward to welcoming you during your next stay, to serve you even better.We hope to see you soon.Best regards,The Management
by A verified traveler from Middletown
Posted 21 Dec 2023
Comment from Hotel Management
22 Dec 2023 by La Direction, Hotel Management
Chère cliente,C'est avec une immense joie que nous prenons connaissance de cette excellente note. Nous vous remercions d'avoir choisi notre établissement pour votre séjour. Votre satisfaction est notre plus belle récompense.Dans l'attente du plaisir de vous revoir parmi nous ;A bientôtLa Direction
by A verified traveler
Posted 16 Dec 2023
We wait 1h after the check in because the room was not ready but the worst part was the staff that didn’t care to let us know when the room was ready. Also the parking lot is a mess, there is not control so the guest doesn’t have places available
Comment from Hotel Management
18 Dec 2023 by The Management of the hotel, Hotel Management
Dear Guest, We would like to apologize for your unpleasant experience. Please understand that your situation is exceptional.We take good note of your comments and will do our utmost to improve on these points. SincerelyThe Management
by A verified traveler
The staff deserve a better physical property
Posted 30 Nov 2023 on HotelsWe chose this hotel for a one-night stay primarily for its easy proximity to the airport to fly home the next day. The staff were all great and very accommodating to my limited French.
The property itself is tired and in need of complete renovation... particularly the guest rooms. The mildew smell from the air conditioning in our room was overwhelming.
This could be a great venue if the owners invested in the infrastructure.
Comment from Hotel Management
30 Nov 2023 by The Management of the hotel, Hotel Management
Good morning and thank you for taking the time to tell us about your experience at our hotel.We have taken note of your comments which will enable improvements for the satisfaction of our customers.Looking forward to seeing you again among usBest regardsThe Management
by A verified traveler
Posted 25 Oct 2023
Great spot!❤️
Comment from Hotel Management
26 Oct 2023 by The Management of the hotel, Hotel Management
Good morning and thank you for choosing our hotel for your stay.We are delighted to have met your expectations and hope to see you again very soon.The Management
