Ratings based on 526 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Room was very clean and had a kitchen area. Check in was easy and quick. Breakfast was great and would stay here again.
Comment from Hotel Management
8 Jun 2024 by Customer Service, Hotel Management
Sharlene, thank you for your wonderful feedback about your recent stay at Homewood Suites Lawton. The team is thrilled to hear that you enjoyed the clean room with the kitchen area and had a smooth check-in experience. We're glad the breakfast met your expectations as well. We're looking forward to welcoming you back!
by A verified traveler
Posted 5 Jun 2024
The room we booked was a 2 room suite. First thing we noticed was the furnishings were completely worn and dirty. When tucking in my son, there was old hardened pieces of cheese and crumbs in his bed, under his pillows, and on the walls. We found cheese in every room in the suite, stuck to the walls. The carpet smelled like vomit and was super sticky. The headboards had greasy hand smears and body prints on them. We ended up going to the store to buy cleaning supplies to clean everything ourselves because clearly housekeeping couldn’t do it right the first time. The pool was murky and so foggy you could barely see the bottom. Pump wasn’t working. It was NASTY. This was my first stay at a Hilton and we were so disappointed. Also, the wheels on the baggage racks were flat and were a hazard to use. Never staying here again and not recommending to anyone.
Comment from Hotel Management
7 Jun 2024 by Customer Service, Hotel Management
Rebecca,It is concerning to learn about the issues you experienced during your stay. Cleanliness and maintenance are high priorities, and it is disappointing that these fell short during your visit. Your feedback will be shared with our team to address these concerns. We aim to ensure a better experience for our guests in the future.Thank you for bringing this to our attention.
by A verified traveler
Posted 26 May 2024
Quiet, comfortable and convenient.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Thomas, thank you for your kind words. The team at Homewood Suites Lawton is delighted to hear you found your stay quiet, comfortable, and convenient. We hope you will visit us again soon!
by A verified traveler from NEW GLARUS
Posted 22 May 2024
First, let's appreciate the staff. Very friendly and courteous. always asking if there was anything we needed. seemed to work hard at their their jobs. Second. The property needs some way overdue updates. The furniture is worn out beyond repair. The ottoman in our room was essentially leaving parts of the covering everywhere. no ventilation fan in bathroom. the moisture in the room was very evident. The workout facility did have weights and cardio machines, however none of the cardio machines, or television, were connected to any wifi or similar. The owners of this property should update in respect to their hardworking staff and future guests. IMO.
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Tom, the team members greatly appreciate your kind words about their dedication and service. Your observations about the property and its amenities have been noted and will be taken into consideration for future improvements. Thank you for sharing your thoughts.
by A verified traveler from Lubbock
Posted 19 May 2024
Good hotel, clean and good service.
Comment from Hotel Management
19 May 2024 by hw, Hotel Management
Good morning, thank you for your kind words. We hope you will stay with us again.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Thanks for the 4/5 rating, Becky!We're thrilled you enjoyed your time at Homewood Suites Lawton so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
by A verified traveler
Posted 19 Apr 2024
Never arrived for the stay. Refund please
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Greetings Mary!Thank you for reaching out. Please contact the hotel so we can rectify the issue because we do need more information on the matter.Once contacted, you will receive it as soon as possible, between 3-10 business days.We apologize for any inconvenience this may have caused and thank you again for alerting us to the issue.We are dedicated to providing our customers with the best possible experience, so if you have any questions or concerns please don’t hesitate to contact us at anytime.Have a lovely day!Respectfully,Shannon GonzalezSales Manager
by A verified traveler
Posted 30 Mar 2024
We arrived and couldn’t get in our door. After many ties jiggling the door we made it in. The furniture was disgusting, dirty, old worn, and torn. The room stunk. The ac unit wouldn’t not come on. When we picked up the phone to call the front desk the handset wasn’t w en attached to the phone. The furniture was cracked and peeling from being so old. The chair has torn from cat scratches. The floor made my socks dirty as I walked. We asked for a new room but was told it was sold out. Being there for a family graduation from boot camp we feared other hotels would be too so we stayed. Breakfast was empty when we went down the first morning. We were very angry that we were out in this position by a Hilton brand. We will share this with anyone we can. The staff was very nice and the bed was comfortable. That is the only bright spot.
Comment from Hotel Management
5 Apr 2024 by Customer Service, Hotel Management
Hello Cari,First off, we are thanking you in advance for your constructive feedback regarding the condition of the room.I apologize to you for the inconvenience and the trouble this has caused to you. It brings to our management's attention seriously as we have taken steps to avoid such issues in future. We have revamped breakfast, hired additional staff, and we are also up for renovation within the next 18 months.I do hope that you enjoyed the rest of your stay with us and we appreciate your business. Please do send me note on your next visit and I will personally make sure that you will find our services and facilities up to your expectation.Once again we appreciate for sharing your concerns, and it is our hope that you will give us the opportunity to better serve all guests in the future.
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Customer Service, Hotel Management
Jonathan, it seems that your stay at Homewood Suites Lawton did not fully meet your expectations. We would very much appreciate it if you could share more details about your experience. Your feedback is crucial in our continuous efforts to enhance our guest experience. We certainly hope that we will have the opportunity to welcome you back in the future.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Chairs and fixtures were old and damaged in room. Lamp shades were broken, leather on chairs were pealing and cracked and torn. Couch was old and stained.
Comment from Hotel Management
27 Feb 2024 by Customer Service, Hotel Management
Renea, thank you for sharing your feedback. We regret hearing about the condition of the furnishings in your room. Our goal is to ensure a comfortable and pleasant experience for all guests. As such, your observations regarding the state of the furniture have been relayed to our team for review. We hope to have another opportunity to provide you with an improved level of comfort in the future.
