Ratings based on 1,723 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cairo
Posted 3 May 2024
This is not a hotel, it can’t be…. I had a terrible experience with them that did cost me almost $380 for 1 night. While booking one night through Expedia I made a mistake in the dates and 3 minutes later ( from 18 to 19 April) they said go back to Expedia who informed me that such mistakes happen and not to worry, the hotel will understand and be helpful. Meanwhile, they recommended to make another booking for the one night with the correct dates at the same hotel. I accepted so I can prove to the management there that it was a mistake and here I am showing on the correct date. Once I arrived I asked to solve my case and refund the night that I booked by mistake. The front desk told me that it was not his business and his accounting department are off till Monday . I told him I will be leaving on Saturday but he insisted to help. The next day I left hoping that my little issue will be solved easily since I made another booking. Surprisingly, I received an email from Expedia saying that the hotel refused …!!!!!!
This is completely unacceptable wether by the hotel or by Expedia who should be supporting there clients and members against this kind of irresponsible behavior from a hotel … I will never booking through the app again … am really disappointed.
by A verified traveler
Posted 3 May 2024
Nice place for a late arrival to JFK
by A verified traveler
Posted 3 May 2024
Ok
by A verified traveler
Posted 2 May 2024
Everything was good
by A verified traveler
Posted 1 May 2024
It was a nice place to rest before an early flight out of JFK!
by A verified traveler
Posted 1 May 2024
Great stay
by A verified traveler
Posted 1 May 2024
Good
by A verified traveler
Posted 30 Apr 2024
It was decent. The front desk staff were respectful and did not announce my room number which made me feel safe especially since i was there alone as a woman.
by A verified traveler
Posted 29 Apr 2024
Employees were very nice & accommodating
by A verified traveler
Posted 28 Apr 2024
Way overpriced for what it is. If you only a place for one night it’s fine. My issue was the shuttle service from the airport. I waited an hour and a half and called multiple times and ended up taking an Uber. There was 2 other people in the same situation because they don’t tell you a different shuttle with a different name on it will pick you up. I will never stay here again.
